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About the Role

CLEAR is seeking a visionary, customer-obsessed, and technology-focused product management leader to own the strategy, roadmap, and outcomes for CLEAR’s mobile app. This role will shape the app into an intelligent, trusted travel companion that helps members prepare, navigate, and recover throughout their journey, driving adoption, engagement, and member value.

Responsibilities

Establish CLEAR’s Mobile app strategic vision and product roadmap in alignment with enterprise goals and member needs.
Translate a multi-year vision into strategic bets, prioritized product investments, structured sequencing, and clear success metrics.
Own the mobile product portfolio end to end, including strategy, discovery, prioritization, delivery, launch, and ongoing optimization across iOS and Android.
Transform the app into an intelligent travel companion that guides members through preparation, real-time navigation, food ordering, lounge discovery and access, and travel disruptions.
Define and deliver proactive, context-aware experiences that translate real-time conditions into useful next actions.
Extend the app’s value beyond the airport by creating reasons for members to return, share travel with family and friends, discover benefits, and build a deeper relationship with CLEAR.
Be accountable for measurable business and customer outcomes, including mobile app adoption, activation, engagement, member retention, and contribution to CLEAR’s broader membership and subscription goals.
Build and lead a high-performing product team, initially managing and developing one direct report.
Establish clear ownership and decision rights, coach for stronger product judgment and execution, and grow the team as the scope requires.
Create a durable product operating model that supports fast learning and responsible scale.
Use customer research, analytics, experimentation, rapid prototyping, and member feedback to inform product decisions.
Collaborate closely with Engineering, Design, Finance, Operations, Member Care, Marketing, Security, Legal, and partner teams to build shared conviction, align trade-offs, and deliver a multi-year transformation.
Connect the digital app to the physical airport experience, CLEAR’s service teams, and partner ecosystem.
Communicate product strategy, progress, trade-offs, and results clearly to senior leadership, creating organizational alignment.

Requirements

10+ years of product management experience, with significant experience building and scaling consumer mobile products.
Proven ability to set an inspiring product vision, identify strategic bets, and sequence the work required to achieve it.
Demonstrated experience leading, coaching, and developing product managers or product teams, including as a player-coach in a growing organization.
Track record of delivering large-scale mobile app initiatives, managing technical trade-offs, and ensuring architecture is scalable, secure, reliable, and accessible across iOS and Android.
Strong customer empathy and the ability to turn member needs, qualitative research, and behavioral data into clear product decisions and compelling experiences.
Ability to establish a data-driven culture around metrics such as mobile app acquisition, activation, engagement, retention, and member or subscription conversion.
Experience connecting digital products to physical-world operations, service teams, and partner ecosystems.
Exceptional strategic prioritization, organizational, and execution skills, with the ability to create clarity and drive focus in complex and dynamic contexts.
Strong executive communication and influencing skills; able to align diverse stakeholders around a clear point of view, navigate disagreement, and make thoughtful decisions with imperfect information.
A growth mindset, high ownership, and a bias toward action, balanced with the judgment to invest in durable foundations and earn customer trust release after release.
Living and imparting CLEAR’s core values: Be Indefatigable, Bias for Action, Embrace Change, Obsessed with the Customer Experience, Speak Up, Our Great People, Own It.

Skills

Product Management
Consumer Mobile Products
Product Vision
Strategic Prioritization
Team Leadership
Coaching
Mobile App Development
Technical Trade-offs
Scalable Architecture
Secure Architecture
Reliable Architecture
Accessible Architecture
Customer Empathy
Data-Driven Decision Making
Analytics
Experimentation
Prototyping
Executive Communication
Influencing Skills

Location

Onsite

Work Type

Full-time

Experience Level

Director
10+ years of product management experience

Salary/Compensations

$250,000 - $285,000

Benefits

Comprehensive healthcare plans
Family-building benefits (fertility and adoption/surrogacy support)
Flexible time off
Annual wellness stipend
Free OneMedical memberships for you and your dependents
A CLEAR Plus membership
401(k) retirement plan with employer match
Catered lunches every day
Fully stocked kitchens

About the Company

CLEAR is building THE secure identity company of the future.
Our mission is to make experiences safer and easier—physically and digitally.
With more than 43 million Members and a growing network of partners across the world, CLEAR's secure identity platform is transforming the way people live, work, and travel.
CLEAR unlocks the magic of frictionless experiences.

Equal Opportunity

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or other characteristics protected by law.
CLEAR provides reasonable accommodation to qualified individuals with disabilities or protected needs.
We are committed to a transparent and secure hiring process.
All communications related to this role will come directly from a CLEAR employee through valid CLEAR channels (e.g., a valid @clearme.com email address or verified CLEAR LinkedIn profile).
We encourage candidates to remain alert to job scams and to report any suspicious activity.