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About the Role
This role is responsible for providing exceptional guest service, managing check-ins and check-outs, and assisting guests with inquiries and needs to ensure a positive hotel experience.
Responsibilities
- Consistently offer professional, friendly, and engaging service.
- Greet, check in, and settle guest accounts while ensuring all service standards are followed.
- Assist guests regarding hotel facilities in an informative and helpful way.
- Respond to each Guest who approaches the Reception Desk.
- Drive rate through up-selling room brands.
- Follow department policies, procedures, and service standards.
- Follow all safety policies.
- Perform other duties as assigned.
Requirements
- Previous customer-related experience preferred.
- Previous PMS experience preferred.
- Proficiency in English (verbal and written); a second language is an asset.
- Computer literate in Microsoft Window applications is an asset.
- Must be able to type 25 words per minute.
- Must possess a professional presentation.
- Strong interpersonal and problem-solving abilities.
- Highly responsible and reliable.
- Ability to work well under pressure in a fast-paced environment.
- Ability to work cohesively with fellow colleagues as part of a team.
- Ability to focus attention on guest needs, remaining calm and courteous at all times.
- Frequent standing and walking throughout shift.
- Occasional kneeling, pushing, pulling, lifting.
- Occasional ascending or descending ladders, stairs, and ramps.
Skills
- Upselling
- Interpersonal skills
- Problem-solving skills
- Teamwork
- Customer service
Location
- Austin
Work Type
- Full-Time
- Permanent
Benefits
- Paid time off
- Medical, Dental and Vision Insurance
- 401K
- Complimentary shift meal
- Employee benefit card offering discounted rates in Accor worldwide
- Learning programs through our Academies
- Educational Assistance for further development
- Opportunity to develop talent and grow within the property and across the world
- Ability to make a difference through Corporate Social Responsibility activities
About the Company
- Austin's largest luxury property, Fairmont Austin offers 1,048 guestrooms and suites, along with over 140,000 square feet of meeting and event space.
- Accor is a worldwide leader in hospitality.
- Accor supports employees to grow and learn every day, making sure that work brings purpose to life.
- Accor offers limitless possibilities for career journeys.
Equal Opportunity
- Fairmont is committed to creating an inclusive environment where diverse talent thrives.
- We welcome candidates from all backgrounds to join our team.
- Fairmont Austin is proud to be an Equal Opportunity Employer. EOE/M/F/D/V