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About the Role

Siemens Service Specialists perform assigned tasks on building automation systems, including service agreement maintenance, projects, and on-call service. They respond to emergency service calls and are the face of Siemens, helping customers save energy and money while creating a more sustainable future.

Responsibilities

Execute digitalization and standard service operations strategies
Work with multiple internal service team members including Service Sales, Client Service Managers, Service Coordinators, and RAM Digital Service Center personnel
Follow safety requirements as outlined by Siemens and customers and successfully complete assigned training
Follow mandatory policies, procedures, and standards
Coordinate with contractors on job sites
Maintain tools and test equipment
Support after hours during on-call rotation
Respond to service calls (emergency and on-site) as assigned
Perform repairs as directed on all automation system types
Complete service ticket documentation per policy
Follow and maintain preventive maintenance schedules
Maintain complete and accurate documentation of services performed
Generate reports within Siemens tools
Provide instructions to customer personnel regarding proper system operations
Assist with training
Identify and report system discrepancies
Suggest system upgrade opportunities
Assist in pricing of repairs and upgrades to existing agreements
Perform system checkout and startup on projects
Participate in job site final walk and/or final completion for systems-to-service turnover on assigned jobs
Perform other duties as assigned
Develop strong working relationships with internal and external customers
Identify customer needs
Resolve customer issues
Work Overtime as needed
Work Rotational On-Call
Perform Minimal Overnight Travel
Use Siemens technology and devices
Work remotely
Identify and quote deficiency repairs
Manage deadlines

Requirements

3+ years of experience performing preventive maintenance and diagnostics of Building Automation and HVAC systems
Demonstrated on-the-job experience with open protocols such as BACnet, Modbus, and TCP/IP Ethernet and networking
Demonstrated on-the-job experience with engineering concepts, programming, job start-up and checkout, and troubleshooting
Ability and willingness to work in a variety of circumstances, including climbing ladders, scaffolds, and high lift equipment, working in ducts, crawl spaces, roofs, basements, above ceilings, and in various conditions
Must be able to use hand tools, laptop, email, smartphone, and tablet
Able to carry and move equipment and tools weighing up to 50 pounds unassisted
Experience with Microsoft Office (Word, Excel, and Outlook)
Must be able and willing to work overtime and on-call as needed
Verbal and written communication skills in English
Must be 18 years of age
Possess a valid driver's license with limited violations
Must meet eligibility requirements to participate in Siemens' fleet vehicle program
Legally authorized to work in the United States on a continual and permanent basis without company sponsorship
High school diploma or state-recognized GED (Preferred)
Specialized skill training/certification (Preferred)
Computer technology and computer network knowledge (Preferred)
5+ years experience installing and servicing electronic control or HVAC equipment (Preferred)
Demonstrated knowledge of building automation systems, PLCs, HVAC, electrical concepts, and building operations (Preferred)
Engineering and programming (PLC or BMS) background (Preferred)

Skills

Building Automation Systems
HVAC Systems
BACnet
Modbus
TCP/IP Ethernet
Networking
Engineering Concepts
Programming
Job Start-up
Checkout
Troubleshooting
Hand Tools
Laptop Usage
Email
Smartphone Usage
Tablet Usage
Microsoft Office Suite (Word, Excel, Outlook)
Verbal Communication
Written Communication
Computer Technology
Computer Network
PLCs
Electrical Concepts
Building Operations
BMS

Location

Rochester, NY

Work Type

Office/Site only
Full-time
Permanent

Experience Level

Experienced Professional

Education Level

High school diploma or state-recognized GED (Preferred)

Salary/Compensations

$58,834 - $100,858 annually

Benefits

Variety of health and wellness benefits

About the Company

Siemens is a global technology company focused on industry, infrastructure, transport, and healthcare.
We create technology with purpose, adding real value for customers by enabling more resource-efficient factories, resilient supply chains, smarter buildings and grids, and sustainable transportation.
Our Smart Buildings help to create efficient, safe, adaptable, and responsible environments, improving people's lives.

Equal Opportunity

Siemens is an Equal Opportunity Employer encouraging inclusion in the workplace.
All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law.
Applicants and employees are protected from discrimination on the basis of race, color, religion, sex, national origin, or any characteristic protected by Federal or other applicable law.
Reasonable accommodations are available for individuals with disabilities during the application process.
Siemens follows Pay Transparency laws.