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About the Role
This client-facing position requires someone who is confident, organized, and hardworking. The ideal candidate will demonstrate a keen desire to build a career at Opus 2 by becoming a key and trusted member of the Client Services team.
Responsibilities
- Act as the main point of contact for clients, providing consultative advice on hearing room services, including transcription, equipment, and logistics.
- Liaise with solicitors, barristers, judicial clerks, and court reporting teams, providing information, upselling, troubleshooting, and gathering feedback.
- Maintain in-depth knowledge of the Opus 2 platform to advise clients on maximizing its usage.
- Liaise with Business Development, Solution Operations, Production, Software Engineering, and Technical Delivery teams to ensure seamless service delivery.
- Record control information accurately and perform timely month-end billing.
Requirements
- Bright and engaging with a willingness to learn and use initiative.
- Excellent verbal and written communication skills.
- Strong attention to detail, time management, and ability to juggle tasks, adapt, and work under pressure.
- Proficiency in Microsoft Office applications.
- Team player with a flexible attitude.
- Proven track record in a client-facing or professional services role is desirable but not essential.
Location
- Remote
Work Type
- Full-time
Benefits
- Contributory pension plan.
- 26 days annual holidays, flexible working, and length of service entitlement.
- Health Insurance.
- Loyalty Share Scheme.
- Enhanced Maternity and Paternity.
- Employee Assistance Programme.
- Electric Vehicle Salary Sacrifice.
- Cycle to Work Scheme.
- Calm and Mindfulness sessions.
- A day of leave to volunteer for charity.
- Accessible and modern office space and regular company social events.
About the Company
- For more than 15 years, Opus 2 has developed award-winning solutions trusted by the most successful law firms and used in thousands of legal proceedings around the world.
- Transforming how lawyers work on matters, Opus 2 eliminates inefficiencies and connects legal teams with the collaborative software they need to work smarter and more effectively together.
- The team also delivers the essential technology and expertise needed to conduct dispute resolution proceedings in the most modern, seamless, and secure way possible.
- Opus 2 is a global leader in the LegalTech space, creating solutions to drive digital transformation in the legal industry.
- We are the trusted partner of the world’s leading legal teams, with 49 out of 50 of the world’s largest law firms are using Opus 2.
- Our achievements are underpinned by our unique culture and our people are our biggest asset.