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About the Role
The Room Attendant is responsible for ensuring the cleaning and supplying of guest units and the comfort of all guests as set by Faena procedures and standards. This role will also comply with any additional requests that may arise pertaining to Housekeeping Room Attendant duties.
Responsibilities
- Clean guest rooms and suites following established procedures and standards.
- Adhere to established standards of safety, fire regulations, and department procedures and policies.
- Utilize PMS/App to be advised of assignments and/or any computerized applications.
- Complete work assignments from the Housekeeping Department as assigned using required keys, equipment, and supplies.
- Remove all garbage and recyclable items and place them in appropriate bins inside the service area.
- Offer assistance to any guest in a courteous and friendly manner.
- Maintain proper and clean uniform and grooming standards.
- Respond properly in any hotel emergency or safety situation.
- Remove any biohazards with appropriate chemicals and safety equipment, using appropriate PPE.
- Remove/deliver flowers and other amenities to and from rooms if they are not in presentable condition.
- Water in-room plants.
- Refill bath amenity bottles.
- Prepare assigned rooms for turndown guests.
- Clean and maintain all terraces of the hotel.
- Ensure cleanliness and tidiness in occupied rooms, turndown rooms, and check-out rooms as assigned.
- Clean and maintain the main guest entrance area and adjacent plaza area, including removal of cigarette butts, trash, snow, leaves, and gum.
- Comply with any additional requests pertaining to Housekeeping duties.
- Report to work on time and notify the Supervisor in adequate time if unable to attend work as per Faena policy.
- Adhere to meal break policy and follow proper payroll procedures.
- Comply with Work Rules and Standards of Conduct as set forth in the Employee Handbook.
- Work harmoniously and professionally with co-workers and supervisors.
- Perform other tasks or projects as assigned by hotel management and staff.
- Handle DNDs according to procedures and policy.
- Monitor equipment functionality, reporting issues promptly.
- Handle Lost and Found according to procedures and policy.
- Report any discrepancy of linen/terry and other equipment or supplies to Management.
Requirements
- Minimum 1 year of experience in luxury hotel housekeeping preferred.
- Familiarity with proper cleaning techniques and safety protocols.
- Ability to work efficiently and independently with minimal supervision.
- Must be detail-oriented and quality-driven.
- Bilingual preferred (Spanish/English).
Skills
- Excellent attention to detail and cleanliness.
- Ability to manage time and meet deadlines for room assignments.
- Friendly, respectful, and guest-oriented demeanor.
- Strong communication with colleagues and supervisors.
- Ability to work in a fast-paced, physically demanding environment.
Location
- New York
Work Type
- Full-Time
- Permanent
Experience Level
- 1 year of experience in luxury hotel housekeeping preferred
Education Level
- High school diploma or equivalent preferred
Salary/Compensations
- up to USD 30.00 - hourly
About the Company
- The FAENA Movement is one of culture, art and community.
- FAENA Culture is steeped in the warmth and traditions of the south combining authentic and attentive hospitality with the world’s finest amenities.
- We act as a catalyst in making dreams a reality with the collaboration of ideas.
- Creating carefully curated spaces paired with excellence in service to delight the most sophisticated guests as they are indulged by the FAENA Culture.
- Following Buenos Aires and Miami Beach, Faena New York, will find its home at 500 West 18th Street, overlooking the High Line in a building designed by Bjarke Ingels Group.
- This latest opening will be synonymous with sophistication, glamour, breathtaking artwork, and cultural trendsetting.
- This opening will mark the resurgence of luxury nightlife experiences in New York with dynamic food and beverage venues and programming that will make Faena the ultimate destination for the sophisticated traveler to New York.
Equal Opportunity
- All your information will be kept confidential according to EEO guidelines.