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About the Role

As an Express Service Advisor, you will create an exceptional client experience by meeting and surpassing expectations. Your role involves maintaining an organized process, satisfying multiple customers, communicating clearly, managing priorities, and following up to ensure customer satisfaction and loyalty. You will ensure customers' vehicles are serviced and returned to the road quickly, while setting accurate expectations and providing outstanding service during peak and slow periods.

Responsibilities

Advises customers about necessary service for routine maintenance.
Helps identify a mechanical problem by questioning the customer or doing a visual inspection or road test.
Confers with customers about inspection results, recommends corrective procedures, and prepares work orders for needed repairs.
Prepares a repair order showing time, cost, and labor estimates for service.
Writes a brief description of the customer's concern on the repair order to help the technician locate the problem.
Explains the work performed and the repair order charges to the customer.
Handles customer complaints.
Greets customers in a timely, friendly manner and obtains vehicle information using an iPad.
Refers to service history, inspects vehicles, and recommends additional needed service.
Advises customers on the care of their cars and the value of maintaining their vehicles in accordance with manufacturers' specifications.
Provides a complete and accurate written cost estimate for labor and parts.
Establishes "promised time."
Obtains customer's signature on repair order; provides customer with a copy.
Establishes customer's method of payment.
Obtains credit approval, if necessary.
Checks on progress of repair throughout the day.
Contacts customers regarding any changes in the estimate or promised time, explains cost and time requirements in detail, and gets proper authorization before any additional repairs are performed.
Reviews repair orders to ensure that work is completed and additional work and authorization is noted.
Closes repair order as appropriate.
Maintains high customer satisfaction standards.
Handles telephone inquiries regarding appointments and work in process.
Inspects all vehicles for body work.
Maintains a professional appearance.
Keeps the work area clean.

Requirements

Minimum 1 year of Service Advisor or relevant experience required.
Professional appearance and demeanor at all times.
Customer service oriented.
Driven in sales AND customer satisfaction.
Excellent communication skills.
Punctuality in reporting to work.
Ready to put in long hours.
Willing to work Saturdays and evenings.
Must have held a valid driver's license for at least 1 year.
Must be at least 18 years of age to be considered.

Skills

Communication skills
Customer service
Sales
Customer satisfaction
Organization
Time management
Problem-solving

Location

Austin, TX

Work Type

Full Time
Onsite

Experience Level

1+ year of experience

Salary/Compensations

Commission + Bonuses (Total compensation $75K - 110K annually)
Training pay for the first 30 days of employment

Benefits

Employer Paid Dental Insurance
Employer Paid Life Insurance
Employer Paid Medical Insurance
Employer Paid Health Savings Account Contribution
Employer Paid Wellness Clinic
Employer Paid Flu Vaccinations
Employer Percentage Matching for 401k
Employer Paid Parental Leave
5 Paid Bereavement Leave Days/Year
Paid Time Off Vacation Days/Year (tiered based on tenure)
Annual Christmas Bonus Based on Tenure
Annual Christmas Party
Annual Employee Appreciation Dinner
Employee Vehicle Purchase Program
Employee Discounts on Collision Repair, Parts, and Service
Bi-Weekly Pay Periods
Paid Holidays: Thanksgiving, Christmas & New Years
Employer Paid Lunches Every Saturday
Employer Paid Lunches/Dinners - Special Occasions
Access to In-House Insurance Agency
Access to In-House Marketing Agency
Voluntary Life Term and Whole Insurance
Voluntary AFLAC Supplemental Coverages
$200 Donation to Charity of Your Choice with Approval

About the Company

North Austin Nissan is the first open point dealership in company history for Continental Automotive Group.
CAG is proud to be an equal opportunity employer.
We are committed to building a diverse, equal, and inclusive workplace and our recruiting process reflects this commitment.
As a forward-thinking, adaptive, and supportive company, we seek others who care about providing a transformational environment where everyone has a voice and opportunities to succeed.
We encourage all interested candidates to submit an application.
Core Values: Transformational Not Transactional - Be Transformational, We do what we say we're going to do, We encourage and support each other, We're committed to continuous growth.
The Continental Automotive Group is an equal opportunity employer and a drug free workplace.
We strive to take excellent care of our employees, so that they will strive to take excellent care of our clients!
CAG is committed to compliance with the American Disabilities Act.

Equal Opportunity

CAG is proud to be an equal opportunity employer.
We are committed to building a diverse, equal, and inclusive workplace and our recruiting process reflects this commitment.
The Continental Automotive Group is an equal opportunity employer and a drug free workplace.