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About the Role

Centric Brands is seeking a Divisional IT Lead to act as the primary IT liaison within a specific business division. This individual contributor role involves influencing stakeholders, managing IT initiatives, and driving technology adoption to support the division's goals and overall company growth.

Responsibilities

Serve as the trusted technology advisor to the division's President and leadership team.
Act as the single point of contact between IT and the division, representing the division's needs and communicating IT decisions.
Build relationships across various division functions including commercial, design, planning, sourcing, supply chain, finance, and e-commerce.
Understand the division’s seasonal calendar, key business moments, and pain points to align IT work.
Represent the division’s needs in IT forums and explain IT decisions and trade-offs.
Align IT product owners and teams on the division’s needs, while those teams retain ownership of execution.
Own intake for ad hoc requests from the division, capturing, logging, and tracking them to resolution.
Triage and prioritize requests based on business impact, urgency, and effort, agreeing priorities with leadership.
Identify and resolve duplicate requests, guide users to existing tools, and resolve simple requests directly.
Identify recurring issues and requests to propose lasting fixes or larger initiatives.
Report regularly on request volume, status, themes, adoption, and business value delivered.
Define success measures for division initiatives and report on adoption and business value realized.
Translate IT initiatives into clear, plain-language communication for the division.
Plan and lead the rollout of IT initiatives within the division.
Design and deliver training, create quick-reference guides, and establish office hours.
Build a network of super users to support their peers.
Keep division stakeholders involved throughout the project lifecycle (discovery, design, testing, go-live).
Track adoption post-go-live, collect feedback, and address gaps with follow-up training or fixes.
Lead communication to the division during major incidents or delivery risks.
Act as a change agent to influence adoption of new ways of working.
Identify innovation and innovators within the division.
Lead AI adoption by identifying use cases, scaling pilots, and promoting responsible use guidelines.
Share successful solutions across the division and broader organization.
Collaborate with other Divisional IT Leads to reuse solutions and avoid duplication.
Proactively bring new ideas to the division and facilitate testing.

Requirements

Bachelor’s degree in business, information systems, or a related field, or equivalent experience.
10+ years in IT business partnership, technology change and adoption, or enterprise application ownership.
Sustained work experience alongside brand presidents, general managers, or senior business leaders.
Proven ability to lead through influence as an individual contributor.
Track record of rolling out technology changes and driving adoption through communication and training.
Experience managing a queue of business requests and prioritizing competing demands.
Grounding in solution design, data, and integrations to credibly challenge requirements, estimates, and vendor proposals.
Executive presence and strong communication and facilitation skills.
Ability to explain technical topics to diverse audiences.
Hands-on familiarity with generative AI tools and practical experience helping business teams adopt them.
Experience in a multi-brand or multi-division business, ideally in apparel, footwear, consumer products, beauty, or retail.
Working knowledge of common consumer brand applications: ERP (SAP or similar), PLM, planning, wholesale order management, EDI and retailer compliance, e-commerce, CRM, BI, and collaboration tools.
A plus: change management (Prosci), business relationship management (BRMP), ITIL, Lean Six Sigma, or agile certification.

Skills

IT business partnership
Technology change and adoption
Enterprise application ownership
Leadership through influence
Communication
Facilitation
Demand management
Prioritization
Training delivery
Change management
Generative AI
Solution design
Data analysis
Integration knowledge
Executive presence

Location

Hybrid

Work Type

Hybrid
Full-time

Experience Level

10+ years

Education Level

Bachelor's degree or equivalent experience

Salary/Compensations

$138,000-$173,000

Benefits

Industry-competitive salary
Comprehensive benefits plan (medical, dental, vision)
Matching 401(k)
Summer Fridays
Generous PTO
Merchandise discounts
Excellent career development opportunities
Work environment reflecting industry leadership
Social impact program (Centric Cares)
Diversity, Equity, and Inclusion initiatives

About the Company

Centric Brands is a leading lifestyle brand collective that designs, sources, markets, and sells high-quality products across apparel, accessories, entertainment, and beauty.
The company is focused on customers and brands to drive future growth.
Centric Brands is defined by innovation, creativity, and analytical thinking.
The company culture is built on respect for others and hard work.
Centric Brands operates as a house of brands, with each division managing its own customers, seasonal calendar, and P&L, supported by shared enterprise technology.

Equal Opportunity

Centric Brands is an Equal Opportunity Employer.