Impress employers and recruiters.
Choose from hundreds of resume examples.
Impress employers and recruiters.
Choose from hundreds of resume examples.
Tailor your resume to this Client Service Assistant role.
Rezi rewrites your resume against The Canada Life Assurance Company's job description. Free.
Tailor your resume to this Client Service Assistant role.
Rezi rewrites your resume against The Canada Life Assurance Company's job description. Free.
Don't guess if your resume is good enough.
See how it scores against the Client Service Assistant posting at The Canada Life Assurance Company — free, in seconds.
Don't guess if your resume is good enough.
See how it scores against the Client Service Assistant posting at The Canada Life Assurance Company — free, in seconds.
About the Role
As a Customer Service Assistant, you will support the administration of Group Retirement Plans, including RRSP, RPP, DPSP, and Investment Only plans. You will provide administrative and operational support to ensure a positive experience for plan sponsors and members.
Responsibilities
- Handling plan member maintenance and searches on GPAS and CIS Copilot
- Monitoring general shared mailboxes for emails received from internal business partners
- Data entry and handling of tasks within IntelliQ
- Monitoring Incoming Faxes and moving to CIR File Share
- Managing member and client file requests and scanning to shared file folders
- Preparation of material to be mailed out to members and clients
- Processing and distribution of various ad-hoc confirmation statements and letters
- Completing ad hoc tasks, as required
Requirements
- Minimum two years’ experience working in an office environment
- Previous experience managing high work volumes, multiple priorities and tight deadlines
- Ability to work comfortably on a computer including Microsoft products (Outlook, Excel, Word)
- Strong attention to detail with a focus on accuracy
- Excellent organization and time management skills
- Self-motivated with a proven sense of urgency and ability to work independently
- Strong interpersonal skills and collaborative approach to teamwork
- Ability to communicate effectively – both written and verbal
- Reliability Status Security Clearance required as a condition of employment
Skills
- Knowledge of investment/retirement forms and/or business processes within GRS would be an asset
- Experience with the GPAS and/or CIS Copilot systems would be an asset
Location
- Toronto
Work Type
- Permanent
- Full Time
- Hybrid
Salary/Compensations
- $38,700-$52,400 annually
Benefits
- Career Development: Opportunities for career advancement, access to industry-leading learning programs and up to $2,000 annually towards education reimbursement
- Health & Wellness: Flexible health and dental benefits, plus a $5,000 mental health benefit
- Time Off: Regular vacation and personal days, volunteer day
- Financial Security: Company-matching pension plan, share ownership program and additional investment options
- Rewards and Recognition: Employee recognition programs, service milestone celebrations, employee discounts
- Emphasis on Community: Workplace where employees feel connected and supported through Employee Resource Groups (ERGs), mentorship programs, social clubs and events
About the Company
- We’re united by a shared purpose: to improve the financial, physical and mental well-being of Canadians.
- Our company is trusted by 1 in 3 Canadians and contributes to the strength of communities across the country.
- We’re looking for people who live our values everyday: we step up, do the right thing, and deliver – for our customers, communities and each other.
Equal Opportunity
- We’re committed to removing barriers and ensuring equal access to employment. Applicants requiring reasonable accommodation during the application process may contact talentacquisitioncanada@canadalife.com. All information provided will be handled in accordance with applicable laws and Canada Life policies.