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About the Role
An exciting opportunity has arisen for an experienced Service Executive. This role is integral to delivering exceptional customer service and supporting our service department to meet and exceed customer expectations.
Responsibilities
- Deliver exceptional customer service by understanding customer needs and expectations.
- Manage service appointment scheduling and vehicle check-in processes effectively.
- Liaise with technicians and service teams to provide accurate time estimates and repair details to customers.
- Handle customer inquiries and provide expert advice on service and repair options.
- Ensure all documentation is complete and accurate, and maintain customer records meticulously.
- Adhere to Mercedes-Benz service standards and guidelines to maintain brand integrity.
- Present and sell additional repairs to customers.
- Retail invoicing.
Requirements
- Proven experience in an aftersales role within a busy, fast-paced automotive department
- Exceptional organisational abilities with a proven capacity to manage and prioritise multiple tasks in high-pressure environments
- Clear and effective communicator with a talent for building rapport and creating an excellent overall experience for customers
- Proficiency in using CRM and service management software
- Dedication to maintaining high standards of customer satisfaction and service excellence
- Right to work in the UK
- Full UK manual driving licence
Skills
- Customer service
- Communication
- Service process management
- CRM software
- Service management software
Location
- Mercedes-Benz and smart – Croydon, CR0 3JP
Work Type
- Full-time
- Onsite
Experience Level
- Experienced
Salary/Compensations
- OTE up to £41,000 - £44,485
Benefits
- 25 days annual leave plus bank holidays
- Long service awards
- Life insurance
- Employee assistance program offering support on wellbeing and finances
- Exceptional rates for vehicle service and maintenance for you and your family
- Enrolment in an employee pension plan
About the Company
- Join the team at Hedin Automotive Mercedes-Benz Croydon.