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About the Role
Space NK is the go-to destination for beauty discovery, curating innovative brands and fostering a community through stores and online presence. The Store Manager's primary role is to maximize sales and profitability while developing and retaining a high-performing team.
Responsibilities
- Coach the team to ensure a 'customer first' experience is delivered consistently.
- Ensure consistent product training and knowledge to provide unbiased customer advice.
- Exceed sales targets and deliver LFL growth along with ATV, AUS, and conversion.
- Exceed the company acquisition target for N.dulge.
- Manage payroll spend within budget through effective scheduling and people planning.
- Manage stock file accuracy, adhering to all stock handling policies to ensure stock accuracy and minimise stock loss.
- Ensure team awareness of sales targets, ATV, AUS, and conversion targets on a daily, weekly, and monthly basis, focusing on their achievement.
- Communicate clearly and concisely with all internal and external business partners to drive business opportunities.
- Actively identify innovative opportunities to maximise the business.
- Confidently analyse all available business reports to review weekly, monthly, and yearly performance.
- Create an inclusive, welcoming, and approachable environment for employees to thrive in.
- Coach and develop the team to achieve their full potential.
- Understand and adhere to all Company policies and procedures.
Requirements
- Able to deliver a ‘customer first’ experience, demonstrating leadership to coach and motivate a team.
- Able to understand and analyse commercial reports to drive business opportunities.
- Able to identify key performance behaviours and competencies within a team.
- Able to build strong working relationships with support office departments.
- Strong prioritising and organisational skills.
- Leads by example.
- Values honesty and integrity in working relationships.
- Flexible to meet rapidly changing priorities and deadlines.
- Able to delegate tasks and follow up effectively to ensure completion.
- All applicants must have the right to live and work in the UK.
Skills
- Leadership
- Coaching
- Sales analysis
- Commercial acumen
- Team motivation
- Relationship building
- Prioritisation
- Organisation
- Delegation
- Communication
Location
- UK
Work Type
- Full-time
Benefits
- Information about benefits available on the company website.
About the Company
- As the ultimate curator of over 100 of the most in-demand, highly innovative and boundary-pushing beauty brands, we are the go-to destination for worldwide beauty discovery.
- Together through our neighbourhood stores, online presence and loyalty scheme, Space NK has built a flourishing community in which to discover beauty.
- The customer is at the heart of everything we do, and we will always endeavour to offer everything they need to help them explore, experiment, and enjoy our brands.
Equal Opportunity
- Space NK are an equal opportunities employer.
- Information on Diversity, Inclusion and Belonging pledges available on the company website.