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About the Role
DoorDash's marketing product operations team acts as the link between the Retention Marketing organization and the tools, systems, and data that support it. As an Associate Manager on CRM Automation, you will be responsible for developing AI-powered automation to help Campaign Operators build, edit, QA, and monitor CRM campaigns more efficiently across all audiences. You will collaborate with Campaign Operators to identify manual processes that slow them down and work with the Martech team to design, implement, and scale internal AI-enabled tools and workflows to streamline these processes. This is a highly cross-functional role for individuals who want to own CRM automation from start to finish.
Responsibilities
- Own and evolve the CRM automation roadmap, utilizing DoorDash's internal AI tools to enhance the efficiency of Campaign Operators in building, editing, QA, and monitoring campaigns.
- Identify manual steps in campaign build and edit workflows and design AI-assisted automations to replace them.
- Apply AI to campaign QA and ongoing monitoring to ensure early detection and quick surfacing of issues across all audiences.
- Collaborate cross-functionally with Campaign Operators, Marketing, Martech, and Product teams to define requirements and prioritize automation efforts.
- Track and report on adoption rates, time savings, and campaign error rates to demonstrate the impact of automation initiatives.
- Develop documentation, Standard Operating Procedures (SOPs), and training materials to support Campaign Operators in confidently adopting new tools and workflows.
Requirements
- 4+ years of experience in marketing technology, marketing operations, CRM marketing, program management, or a similar operational role within a technology company.
- Hands-on experience building, editing, or operating CRM campaigns using marketing automation platforms such as Braze, Salesforce Marketing Cloud, Iterable, or Responsys.
- Proficiency with AI tools (e.g., ChatGPT, Claude, Copilot) and a proven ability to apply them to automate repetitive tasks.
- Demonstrated ability to manage cross-functional projects, including defining milestones, managing dependencies, and ensuring stakeholder alignment.
- Comfort using data to track adoption and efficiency metrics and derive insights; basic SQL knowledge is a plus.
- Strong written and verbal communication skills, with the ability to explain technical automation concepts in clear language for campaign operators.
- Detail-oriented with a high standard for quality and the ability to proactively identify potential issues.
Skills
- AI tools
- CRM automation
- Marketing technology
- Marketing operations
- Program management
- Cross-functional project coordination
- Data analysis
- Communication skills
- Attention to detail
Location
- United States
- Illinois
- Colorado
- Remote
Work Type
- Full-time
Experience Level
- 4+ years
Salary/Compensations
- $108,800—$160,000 USD
Benefits
- 401(k) plan with employer matching
- 16 weeks of paid parental leave
- Wellness benefits
- Commuter benefits match
- Paid time off
- Paid sick leave
- Medical benefits
- Dental benefits
- Vision benefits
- 11 paid holidays
- Disability insurance
- Basic life insurance
- Family-forming assistance
- Mental health program
- Flexible paid time off/vacation for salaried roles
- 80 hours of paid sick time per year for salaried roles
About the Company
- At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers.
- We are a technology and logistics company that started by enabling door-to-door delivery, and we are looking for team members who can help us go from a company that is known as the place you order food to a company that people turn to for any and all goods.
- DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers.
- We're committed to supporting employees’ happiness, healthiness, and overall well-being by providing comprehensive benefits and perks including premium healthcare, wellness expense reimbursement, paid parental leave and more.
Equal Opportunity
- We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.
- Statement of Non-Discrimination: In keeping with our beliefs and goals, no employee or applicant will face discrimination or harassment based on: race, color, ancestry, national origin, religion, age, gender, marital/domestic partner status, sexual orientation, gender identity or expression, disability status, or veteran status.
- Above and beyond discrimination and harassment based on “protected categories,” we also strive to prevent other subtler forms of inappropriate behavior (i.e., stereotyping) from ever gaining a foothold in our office.
- Whether blatant or hidden, barriers to success have no place at DoorDash.
- We value a diverse workforce – people who identify as women, non-binary or gender non-conforming, LGBTQIA+, American Indian or Native Alaskan, Black or African American, Hispanic or Latinx, Native Hawaiian or Other Pacific Islander, differently-abled, caretakers and parents, and veterans are strongly encouraged to apply.
- Thank you to the Level Playing Field Institute for this statement of non-discrimination.
- Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.
- If you need any accommodations, please inform your recruiting contact upon initial connection.