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About the Role
You will own the collections lifecycle for our small-business lending portfolio, managing accounts from the first missed payment through legal escalation. You will work directly with business owners and guarantors to resolve accounts and manage external agencies, legal counsel, and payment processors. Your work directly impacts cash collected, as collections is a core function of the company.
Responsibilities
- Manage commercial accounts from early arrears through late-stage recovery, maximizing cash collected
- Negotiate repayment plans and settlements with business owners and guarantors, within delegated authority
- Use portfolio data and repayment trends to prioritize caseload and flag emerging risk
- Work with payment processors to investigate failed payments and resolve processing issues
- Manage external collection agencies and legal partners: track performance, keep handoffs clean and follow up
- Research distressed or unresponsive merchants (account reviews, business research, permitted tracing tools) to find recovery options
- Prepare account histories and evidence for demand letters, settlements and legal proceedings
- Keep accurate case notes and report on arrears, collections, settlements and recoveries
Requirements
- 5+ years in collections or commercial debt recovery, including hands-on work on complex, late-stage accounts
- Track record of collecting balances over $30K
- Proven success negotiating repayments and settlements, including disputes, with business owners or guarantors
- Experience working with third-party agencies, legal counsel, vendors or payment processors
- Strong analytical skills: ability to read portfolio reports and use them to decide where to focus
- Clear written and verbal communication
- Good judgment
- Tight documentation habits
- Confidence managing a changing caseload independently
- Familiarity with applicable Canadian collections requirements
Skills
- Collections
- Commercial debt recovery
- Negotiation
- Analytical skills
- Communication
- Documentation
- Merchant cash advance (MCA)
- Revenue-based financing
- Small-business credit
- Personal credit collections
- French language skills
- Legal recovery package preparation
- Collections reporting tools
Location
- Toronto
Work Type
- Onsite
Experience Level
- 5+ years
Salary/Compensations
- $50,000 – $70,000 CAD + bonus
Benefits
- Health & dental with Manulife (Bronze plan)
- Life insurance with Allianz
- Virtual health with Dialogue (Premium)
- Retirement savings via Wealthsimple Group RRSP
- Barista onsite all day
- Rooftop loft community space & outdoor space
About the Company
- Elect Capital is changing how SMEs access funding by providing fast, flexible working capital loans, business loans, and merchant cash advances.
- We operate across the UK, Australia, Canada, and the US, and are scaling rapidly.
- Our mission is to give SMEs the capital and confidence to grow — fast, fair, and friction-free.