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About the Role

As a Service Assurance Service Analyst at Rail Delivery Group, you will be responsible for building and documenting system knowledge in the Quasar format. This role involves developing and documenting system knowledge in Confluence, ensuring clear traceability between Architectural and QA components. You will create process diagrams and mind maps to clarify system components, data flow, and dependencies. The role also includes conducting technical and acceptance testing, managing defect resolution, and testing in both waterfall and agile environments. You will support and guide internal and external colleagues, partners, and stakeholders in their accreditation obligations, validating rail retailing systems.

Responsibilities

Build and maintain knowledge of the core functioning of assigned system(s) to serve as support point for projects and BAU/services.
Document core functions, requirements, and acceptance criteria related to assigned system(s).
Develop and maintain a core understanding of all core QA tools to manage and maintain their interoperability.
Review, baseline, and re-baseline requirement traceability matrix related to system coverage.
Keep technical skills up to date to accurately draft clear, testable requirements and acceptance criteria.
Review and assist with signing off requirement acceptance for Quasar.
Develop and maintain process and mind maps to better understand system functions and features.
Build and manage integrations to provide a complete, up-to-date view of system IP.
Support Quasar team through QA deliverables as and when required.
Work with Quasar, architecture, CCI, project team, and suppliers to develop and maintain system IP.
Perform retrospective reviews of system requirements post updates of projects/BAU/Adhoc/Service upgrades and ensure the latest version of system requirements is available to the team.
Identify gaps in information, seek clarifications, and provide written accurate findings in a Compliance Review document.
Check evidence submitted by TIS Suppliers in support of their accreditation to meet applicable RSP Standards.
Identify and record areas of non-compliance and their potential impact on industry systems, settlement, or the retail landscape.
Acquire and maintain a full understanding of the SDCI+ language for writing sales data to the settlement system.
Ensure settlement records submitted to test systems during accreditation are accurate and compliant with RDG Standards.
Monitor settlement data during live pilot operation.
Record and maintain accurate and timely data in ASSIST/JIRA Incident Management System relating to accreditations and incidents.
Extract, understand, and analyze multiple data sets.
Work on multiple work packages simultaneously.
Maintain and develop mappings with ConnectALL and monitor test case mapping with requirements for accuracy.
Support management in developing a good data model for future and comprehensive data analytics.
Produce and maintain clear requirement traceability across the lifecycle of the system/project for Acceptance and E2E Testing.
Support Lead/Manager in delivering QA across releases and changes.
Perform Test Estimation to correctly capture and track testing effort on projects.
Develop and maintain Customer Acceptance Test objectives matrices through the project and successful baselining.
Define Acceptance Test criteria and work with Business Stakeholders to sign off user test requirements and test acceptance criteria.
Manage day-to-day activities of self/team and QA activities of suppliers.
Create and deliver key QA deliverables – Test plans, strategies, scope, requirement traceability, test objective matrices, test cases, test reports (including defect management).
Maintain and build functional and non-functional testing for relevant systems using approved automation tools as per QA framework and practices.
Help document knowledge of all automation and technical testing for the team.
Train and share knowledge with team members on all subjects worked on.
Adopt static assurance across all testing stages.
Proactively escalate any delays in testing to the project manager, test manager, and/or Head of QA in a timely manner.
Develop and maintain good testing knowledge of relevant systems (online and/or backend), scope, and objectives, and input into the Service Desk Knowledge base.
Engage with vendors/suppliers and work collaboratively to ensure the quality of releases and products.
Ensure supplier test delivery is in line with RDG policy and standards and develop a Test Assurance Framework for third-party software delivery.
Automate regression and functional tests to improve time to market for QA services.
Manage automation scripts and code bases using tools like GitHub and GitLab.
Create requirement traceability matrix by active management of stories in JIRA, ALM, and related tools.
Upskill and maintain skills/proficiency for best delivery change in RDG.
Support testing processes, especially around automation in a CI/CD and/or DevOps Model.
Apply a Risk-based approach to testing and deliverables.
Work with the test manager and project team to manage expectations and ensure adherence to timelines.
Review and maintain the quality of test knowledge and scripts in the team.
Report daily testing status to the test manager and, if required, to stakeholders, vendors, and project management.
Build and maintain strong working relationships with project stakeholders, including key business users.
Work positively and communicate professionally across the team to make an effective contribution to team tasks and team spirit.
Contribute to the building of the automation framework within the organisation.
Be flexible with day-to-day remit and work as required by the Quality Assurance team.

Requirements

Proven experience of manual and automation testing of end-to-end solutions.
Proven experience testing in both a waterfall and agile environment.
Strong acceptance test related background.
Experience in Test Tools Jira, Confluence, and ALM (or similar).
Good knowledge and experience in automation tools like PyCharm and similar.
Ability to work independently to achieve project deliverables.
Good understanding of automation and its application.
Good working knowledge of automation tools - Selenium Open Source, Robot Framework, Python, ReadyAPI, Saucelabs, GitHub, Gitlab, ConnectALL, Gatling and any tool that RDG or the departments deem necessary to incorporate into work delivery.
Proficiency in Risk-based approach to testing and deliverables.
Good team player and good collaboration skills, especially with other teams within the organisation.
Ability to acquire and maintain a full understanding of the SDCI+ language.

Skills

System knowledge documentation
Confluence
Traceability management
Process diagramming
Mind mapping
Technical testing
Acceptance testing
Manual testing
Automation testing
End-to-end testing
Estimation
Defect management
Waterfall testing
Agile testing
Jira
ALM
PyCharm
SDCI+ language
ASSIST/JIRA Incident Management System
Data analysis
ConnectALL
Automation framework development
CI/CD
DevOps
Selenium Open Source
Robot Framework
Python
ReadyAPI
Saucelabs
GitHub
Gitlab
Gatling
Static assurance
Risk-based testing

Location

Remote
Hybrid

Work Type

Full-time
Flexible working

Experience Level

Proven experience

Education Level

Bachelor of Technology in Engineering
Relevant Computer Science or Information Technology qualification
ISTQB or similar certification in Advanced Test Management and Agile

Salary/Compensations

£41,000 per annum

Benefits

75% discount on rail travel (for work and leisure), plus international rail discounts
30 Days annual leave (plus buy/sell options and additional leave for key life events)
Two Personal Development Days annually
Interest-free Season Ticket Loan for commuting costs
Enhanced family leave – 30 weeks full pay for maternity, adoption, surrogacy, and shared parental leave
Pension scheme – up to 8.64% employer contribution
Subsidised Private Medical Insurance (Vitality PPP) and Health Cash Plan (Healthshield)
Access to flexible benefits portal - retail discounts, shopping, dining, travel, and entertainment perks
Flexible working arrangements

About the Company

Rail Delivery Group (RDG) partners with Britain’s train operators to put customers at the heart of everything we do, delivering essential services and dedicated experts who keep the nation’s railway running efficiently.
From journey information, reservations and Railcards to improving performance, safety and accessibility, we drive the services and people that keep the railway moving.
We are integral to the running of the railway and play a crucial part at every stage of the customer journey – making sure we are delivering a better railway for all our customers, now and in the future.
At Rail Delivery Group, we are committed to creating a workplace where everyone feels welcomed, respected and able to be themselves.
We are continually working to build an inclusive culture where everyone can thrive.
Employee networks
Inclusive hiring practices
Wellbeing initiatives
Learning and development opportunities

Equal Opportunity

We welcome applications from people of all backgrounds and experiences.
If you require any reasonable adjustments during the recruitment process, we will work with you to provide the support you need.