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About the Role
Sportradar is seeking a Technical Success Manager to join the Media group supporting Sportradar’s Broadcast clients and internal stakeholders with their day-to-day needs. This role is part solution consultant/designer, part relationship manager, and part product expert, responsible for ensuring clients can effectively use and derive value from Sportradar’s broadcast products.
Responsibilities
- Provide product consultancy and pre-sale solutions advocacy during the sales process.
- Assist with technical aspects of product set-up, including curated integrations.
- Manage complex client launches, coordinating between multiple stakeholders.
- Troubleshoot, resolve, or triage technical challenges when Support requires additional resources.
- Proactively monitor tech-focused client health metrics to identify potential issues.
- Act as a liaison between clients, support teams, and product teams, translating technical concepts.
- Bridge communication between support and product teams, pushing knowledge and empowering the Client Success team.
- Provide consultative recommendations on product utilization.
- Become an expert on client businesses to provide insights on additional or new products.
Requirements
- Experience and understanding of the broadcast landscape (e.g., broadcast production, SaaS, media property).
- Creative and proactive problem-solving skills.
- Highly organized with top-tier communication skills and an eye for detail.
- Good technical knowledge of standard practices for using and implementing data feeds, APIs, and graphics in media and broadcast industries.
- First-class written and communication skills, with the ability to explain technical concepts simply.
- Demonstrated creative thinking and problem-solving skills.
- Ability to partner with team members to resolve issues and identify patterns for client technical requests.
- Proficiency in managing multiple projects and types of work.
- Independent, proactive, and comfortable working with occasional ambiguity.
- Interest in and understanding of sports, particularly how sports data is used in the broadcast ecosystem.
Skills
- Solution consulting
- Solution design
- Relationship management
- Product expertise
- Technical consultation
- Project management
- Communication
- Problem-solving
- Organization
- Attention to detail
- Technical knowledge of data feeds, APIs, and graphics
- Translating technical concepts
Salary/Compensations
- USD 80000 - USD 86000 - yearly
Benefits
- Comprehensive benefits package
- Performance bonus program
- Equity stock purchase
- 401k contribution
About the Company
- World’s leading sports technology company at the intersection of sports, media, and betting.
- Over 1,700 sports federations, media outlets, betting operators, and consumer platforms across 120 countries rely on our know-how and technology.
Equal Opportunity
- All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
- Encourages application even if meeting only most criteria, believing skills evolve over time.
- Invites individuals willing to learn and grow to join the team.