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About the Role
A Patient Representative/Front Desk Receptionist is responsible for providing patient-centered care and facilitating patient access to services in a pleasant, knowledgeable, and efficient manner. This role involves communicating with a diverse population using well-developed interpersonal skills and managing all aspects of the registration and appointment process for patients. The staff member plays an integral role in the medical care team as the access point for patients to receive care and performs job duties in compliance with systems and job-specific standards.
Responsibilities
- Assist with daily reception activities and ensure that all processes needed for patient services are initiated.
- Communicate effectively with team members and patients regarding all aspects of service.
- Handle telephone and mail contact with patients.
- Schedule appointments, collect fees, and explain services and charges for patient services.
- Distribute materials to patients, including patient satisfaction cards and patient rights information.
- Verify all insurance information and set fees based on the sliding scale fee.
Requirements
- Minimum Education Requirement: High School diploma/GED
- Minimum Work Related Experience: 2-4 years
- Preferred Specialized Skills & Knowledge: Bilingual in both English and Spanish (orally and written)
Skills
- Interpersonal skills
- Bilingual in English and Spanish (orally and written)
Location
- Brooklyn, NY
Work Type
- Full-Time
Experience Level
- 2-4 years
Education Level
- High School diploma/GED
Salary/Compensations
- $20.00 - $23.13 per hour
Benefits
- Medical, Dental and Vision Insurance
- Life and Disability Coverage
- Retirement Savings Plan
- Commuter and Transit Benefits
- Employee Assistance Program (EAP)
- Employee Discount Program
- Provider Incentive Compensation Program: Quality & Productivity
- Provider Professional License, Certification and DEA Fees Reimbursement
- Professional Development, Education and Loan Assistance Benefit Programs
- Tuition Reimbursement Program
About the Company
- Sun River Health has a rich history of providing quality, affordable health care to communities in need.
- Founded in the early 1970s by four African American women in Peekskill, New York, the organization was established to address the lack of accessible health services in their community.
- With the help of a small federal grant, the first Sun River Health site opened its doors in 1975.
- Over the years, Sun River Health has grown into a comprehensive Federally Qualified Health Center (FQHC) system with over 50 locations, serving more than 250,000 patients across the Hudson Valley, New York City and Long Island.
- Our exceptional primary care practitioners, specialists and support staff are dedicated to delivering high-quality care to all individuals, regardless of their ability to pay.
- In December 2018, Sun River Health expanded its reach by merging with Brightpoint Health, an FQHC network offering integrated medical, behavioral and social support services in New York City.
- This merger allowed us to enhance our services and continue our mission under the unified name of Sun River Health.
- At Sun River Health, we believe in fostering a culture of wellness, inclusivity and recognition.
- Our Workforce Wellness Program promotes staff wellness through ongoing challenges and activities, encouraging participation and rewarding engagement.
- We celebrate our staff's dedication and person-centered spirit through the Planetree Recognition Awards, which honor innovation, leadership and community spirit.
- We are committed to creating a supportive and collaborative work environment where all team members can thrive.
- Our values of respect, integrity and excellence guide our interactions with patients and colleagues alike, ensuring that everyone receives the care and support they deserve.
Equal Opportunity
- Sun River Health provides equal employment opportunities to all qualified individuals without regard to race, creed, color, religion, national origin, age, sex, marital status, sexual preference, or non-disqualifying physical or mental handicap or disability in each aspect of the human resources function.