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About the Role
The Guest Services Agent is responsible for providing an exceptional first impression to guests, acting as a liaison between clients and guests, and supporting sales and banquet departments. This role involves assisting guests with transportation services during events and coordinating parking.
Responsibilities
- Welcome all guests with a smile and enthusiasm during events
- Provide assistance to any requests for guests and clients
- Answer all phone calls and transfer calls to the appropriate extensions
- Assist guests with valet parking, shuttle bus service and car service needs during events
- Consolidate packages and coordinate pickups for items for each event
- Coordinate guest parking including supervision of valet staff, bus and black car drivers
- Work closely with Chelsea Piers Guest Services Staff with regards to parking and transportation needs to include safety measures are met for all
Requirements
- High School graduate or equivalent preferred
- Prior hospitality/events front service experience preferred
- Good working knowledge of the black car, valet and bus industries preferred
- One-year customer service / customer contact in an equivalent position preferred
- Strong organizational skills
- Excellent verbal and written communication skills, including ability to read, write, and speak the English language in order to effectively communicate with internal and external customers
- Must be able to work under pressure and meet deadlines, while maintaining a positive attitude
- Ability to respond quickly to situations and provide strong problem-solving skills
- Ability to read, write, and speak the English language in order to communicate with internal and external guests
- Excellent diction as to be understood clearly on the telephone with a warm, friendly, welcoming and cheerful voice
- Strong administrative and computer skills including knowledge of Microsoft Office Products, specifically Word, Excel, and Teams
- Able to work flexible schedule in order to accommodate business levels
- If Driver License acquired, must ensure safe driving and transport of supplies, and other products and must adhere to annual driver license background checks to ensure validity for driving
- Ability to safely and successfully perform the essential job functions, including meeting productivity standards
- Ability to maintain regular, punctual attendance
- Ability to lift, carry, load, unload, push, pull up to 50lbs
- Must be able to talk, listen and speak clearly
- Ability to sit, stand, bend, stoop on a consistent basis
- Sufficient manual dexterity in hands in order to lift, push, pull, hold, type, and reach for supplies
Skills
- Organizational skills
- Verbal communication skills
- Written communication skills
- Problem-solving skills
- Administrative skills
- Computer skills
- Microsoft Office Products (Word, Excel, Teams)
- Customer service
Work Type
- Part-Time
- Weekday evenings
- Weekends
Education Level
- High School graduate or equivalent preferred
Benefits
- Complimentary Chelsea Piers Fitness Membership
- Participation in 401k program
- Free Daily staff meal
- Pre-tax transit program