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About the Role
Provide continuous service to manufacturers, customers, and personnel within the Affinity Northeast Region, ensuring accurate and timely setup and processing of distributor and manufacturer programs, sales reporting, and cost changes. Collaborate with others to complete tasks efficiently and be comfortable navigating multiple system platforms.
Responsibilities
- Represent Affinity in an ethical and professional manner.
- Provide continuous trade management support, answering all questions and requests using provided tools and following through from start to finish.
- Support all sales efforts set forth by management, clients, and customers.
- Support all Client Managers and Account Executives.
- Complete and submit program and pricing requests.
- Set up agreed-upon programs and distribute to all parties involved.
- Renew expiring programs and submit for approvals.
- Enter trade administrative data into designated systems based on clients’ specifications.
- Be available to internal and external stakeholders.
- Manage electronic and hard copy filing utilizing Share Point.
- Assist Customer Service Specialist with necessary information and paperwork.
- Respond in a timely manner to any request for information from management, sales, clients, and/or customers.
- Follow instructions provided by each manufacturer to ensure their needs are met.
- Maintain transparent and timely communication with internal and external stakeholders.
- Perform other duties as assigned and requested.
Requirements
- Previous customer service experience is a plus.
- Experience in the Regional System is extremely advantageous.
- Flexible and able to manage adversity and change.
- Microsoft office suite experience with emphasis on Word, Excel, PowerPoint, Outlook and Share Point.
- Strong communication, influence, and problem-solving skills.
- Basic Technology skills communicating through email, phone, and text messaging.
- Self-starter with entrepreneurial spirit and committed to being the best.
- Detailed-oriented.
Skills
- Microsoft Office Suite (Word, Excel, PowerPoint, Outlook, Share Point)
- Communication skills
- Influence skills
- Problem-solving skills
- Basic Technology skills
- Share Point
Location
- Affinity Group office
- Remote workstation (if authorized)
Work Type
- Hybrid
- Full-time
Experience Level
- Entry Level
Salary/Compensations
- $22-$26 per hour
About the Company
- The Affinity Group is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Equal Opportunity
- We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. All employment is decided on the basis of qualifications, merit, and business need.