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About the Role
The Battery Service Tech is responsible for supporting and promoting the goals of the battery program. This position provides safe and best-in-class roadside service solutions for AAA members, ensuring positive member experiences in an assigned Battery Service Vehicle. Technicians respond to member requests within a given ETA, ensure member safety and vehicle security, educate members on potential issues, and provide essential services like jump starts, flat tire replacement, and vehicle entries. They also test, install, and replace batteries, offer roadside diagnostic and repair assistance, and promote AAA products and services to ensure complete resolution of member issues.
Responsibilities
- Respond to member requests for service.
- Accept calls and respond to dispatch or members with ETA to destination.
- Call members to clarify location and potential vehicle issue when appropriate.
- Locate members and assess the safety of the scene on arrival.
- Greet members and manage their emotional state.
- Effectively communicate all aspects of the battery program to the member.
- Report results of all diagnostic testing to the member.
- Provide referrals to AAR-approved facilities.
- Maintain minimum performance standards in conversion, testing, and installs.
- Provide efficient minor mechanical assistance and battery service.
- Perform diagnostic testing on a variety of disabled vehicle systems.
- Make a preliminary determination of the best course of action.
- Ask for assistance if unsure about a situation.
- Perform battery testing on member’s vehicles utilizing specialized equipment.
- Determine if the battery needs boosting or replacement.
- Provide battery boost as appropriate.
- Perform proper maintenance on battery terminals.
- Install appropriate batteries on-the-spot.
- Follow all safety procedures.
- Call for tow if towing is required.
- Maintain AAA high standard of service and image.
- Maintain service vehicle and equipment in good safe working order.
- Conduct safety checks on service vehicle and equipment.
- Maintain an inventory of tools and products.
- Follow temporarily repaired vehicles to ensure member safety.
- Transport members to their destination if the vehicle is to be towed.
- Operate laptop computer to record van activity, invoicing, cash and credit receipts, and inventory.
- Inspect and maintain the appearance and general mechanical condition of the assigned vehicle.
- Restock sold batteries.
- Test new stock to ensure the condition of batteries.
- Dispose of obsolete batteries following procedures for hazardous waste.
- Inventory all electronic testing equipment.
- Certify to operate a Battery Service Vehicle by attending required training and refreshers annually.
- Perform other duties as assigned.
Requirements
- High School GED required.
- At least 21 years of age required.
- Familiarity with electrical troubleshooting is preferred.
- Active and valid driver’s license issued by only one state or jurisdiction required.
- Able to obtain and maintain a minimum of one-year DOT card pre-hire and as a current employee required.
- Satisfactorily pass a motor vehicle record check during pre-hire screening and periodically during employment.
Skills
- Battery testing
- Battery installation
- Battery replacement
- Roadside assistance
- Diagnostic testing
- Electrical troubleshooting
- Vehicle safety
- Customer service
- Communication
Location
- Maspeth, NY
Work Type
- Full Time
- 1st Shift
- Tuesday-Saturday 6:30am-3:00pm
Experience Level
- Post-secondary training in automotive mechanics preferred
Education Level
- High School GED
Salary/Compensations
- $23.50 - $26.45 Hourly
- Additional $2.75 per hour overnight shift differential
- Additional $1.75 per hour evening shift differential
- Additional $1 per hour shift differential for weekend hours
- Annual bonuses offered
- Monthly and/or quarterly incentives offered
Benefits
- Medical, dental, vision, and wellness benefits
- 6% 401k match
- 3 weeks’ vacation
- 12 holidays
- 8 sick days
- 48 hours of volunteer time annually
- Free AAA membership
- Insurance discounts
- Travel commission refund
- Up to $625 in Wellness Incentives
- Up to $6k in tuition reimbursement
About the Company
- AAA Northeast has over 120 years of service excellence.
- The company is focused on innovating for the future with new business offerings and increasing digital presence.
- AAA Northeast is a highly collaborative organization that values connection, transparency, and trust.
- The company has a diverse culture shaped by the talents, experiences, and perspectives of its employees.
Equal Opportunity
- AAA Northeast is an equal opportunity employer and is committed to fair and equitable practices in recruiting, hiring, and advancement.
- We do not discriminate based on race, color, creed or religion, national origin, sex, age, sexual orientation, veteran status, gender identity or expression, disability, genetic information, marital status, pregnancy, or membership in any other protected class.