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About the Role

The Applications Engineer delivers and supports the Firm’s practice and AI technology solutions, working with various stakeholders to configure, implement, integrate, maintain, and enhance these solutions. Key applications include document management, document automation, and AI-assisted legal drafting and research tools.

Responsibilities

Serve as the technical owner and primary technical resource for assigned practice and AI technology solutions.
Configure, customize, and administer assigned applications, including user access, permissions, data governance, and other operational settings.
Provide level two and level three support; investigate complex issues and coordinate resolution with vendors and internal IT teams.
Partner with attorneys and professional staff to understand legal workflows, review business requirements, and translate requirements into technical specifications for application configuration, integrations, data migration, and reporting.
Plan and execute application upgrades, feature releases, and other enhancements in accordance with the Firm’s change-management processes.
Develop test plans, perform quality assurance and regression testing, coordinate user acceptance testing, and validate software deliverables.
Maintain productive vendor relationships, manage support cases and escalations, and remain informed about product roadmaps and relevant new capabilities.
Create and maintain technical, operational, and support documentation, including procedures, configuration records, process guides, technical diagrams, and knowledge articles.
Collaborate with project managers, business analysts, infrastructure teams, the Enterprise Applications team, and other stakeholders to deliver projects and operational improvements.
Work with Information Security, Risk, Privacy, and other governance functions to support application assessments and ensure assigned solutions comply with Firm requirements.
Monitor application health, usage, and support trends; identify opportunities to improve reliability, service delivery, and workflow efficiency.
Assume ownership of project tasks, communicate status and risks clearly, and see work through to completion.
Support the evaluation and implementation of additional practice and AI technology solutions as the application portfolio evolves.
Support attorney and staff adoption of legal AI tools by advising on capabilities, use cases, and appropriate use consistent with Firm AI policies.

Requirements

Bachelor of Science in Computer Science, Information Systems, Information Technology, or a related field.
Five or more years of relevant experience, including at least three years in application engineering, application administration, or a similar role supporting enterprise or legal technology applications.
Experience implementing, administering, and supporting enterprise and SaaS applications, enabling and configuring third-party integrations, and working with Information Security to configure Entra ID SSO applications and permissions.
Strong analytical, troubleshooting, problem-solving, testing, documentation, and organizational skills, including the ability to translate business requirements into practical technical solutions.
Strong oral and written communication skills, including the ability to communicate effectively with technical and non-technical audiences.
Ability to work independently within a team environment, manage competing priorities, exercise sound judgment, and take initiative.

Skills

Document management
Document automation
AI-assisted legal drafting
AI-assisted legal research
Application configuration
Application implementation
Application integration
Application administration
SaaS applications
Third-party integrations
Entra ID SSO
Analytical skills
Troubleshooting skills
Problem-solving skills
Testing skills
Documentation skills
Organizational skills
Communication skills (oral and written)
iManage
Litera
vLex
Legora
Harvey
Anthropic
Legal workflows
Knowledge management
Legal AI tools
AI-enabled applications
Workflow automation
AI governance

Experience Level

Five or more years of relevant experience
At least three years in application engineering, application administration, or a similar role supporting enterprise or legal technology applications

Education Level

Bachelor of Science in Computer Science, Information Systems, Information Technology, or a related field

Salary/Compensations

$140,000 to $160,000

Benefits

Health care benefits

About the Company

Cleary Gottlieb is a pioneer in globalizing the legal profession with 14 offices in major financial centers worldwide, operating as a single, integrated global partnership.
The firm employs approximately 1,100 lawyers from more than 50 countries.
Since 1946, lawyers and staff have worked across practices, industries, jurisdictions, and continents to provide clients with simple, actionable approaches to their most complex legal and business challenges.
The firm supports every client relationship with intellectual agility, commercial acumen, and a human touch.

Equal Opportunity

We are an equal opportunity employer and prohibit discrimination based on any category protected by law.
Cleary provides reasonable accommodations to enable otherwise qualified employees to perform the essential functions of their position, provided the accommodation does not pose an undue hardship to the Firm.