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About the Role
Patient Services Leads coordinate patient meal service and special requests, ensuring associates are trained and units are staffed. They play a crucial role in creating a culture of comfort and compassion by attending to patients' special requests and nutritional needs.
Responsibilities
- Oversee systems and processes to ensure the strategic and operational objectives of the Patient Dining Program service are accomplished.
- Supervise Patient Dining Associates, ensuring they assist patients with menu selections, meal assembly, delivery, and pick-up.
- Collaborate with caregivers and the culinary team to determine menu alternatives for patients with dietary restrictions, allergies, or specific preferences.
- Interact with nursing staff and evaluate the daily patient meal selection, tray completion, delivery, and retrieval process.
- Respond to patient needs promptly and communicate any issues or concerns to appropriate personnel in a timely manner.
- Assist dietitians with monitoring patients on specific diets or with particular nutritional needs.
- Adhere to facility confidentiality and patient rights policies, including HIPAA.
- Comply with regulatory agency standards, including federal, state, and JCAHO.
- Follow Hazard Analysis Critical Control Point (HACCP) guidelines for food safety.
- Comply with federal, state, and local health and sanitation regulations and department procedures.
- Complete all required daily, weekly, or monthly reports.
- Conduct daily associate team meetings following branded guidelines.
- Perform other duties as assigned.
Requirements
- At least one year of leadership/supervisory experience is required.
- Customer service experience is also required.
- Ability to communicate and read documents such as safety rules, procedure manuals, and operation and maintenance instructions.
- Aptitude for effectively operating hospital’s admission, discharge and transfer (ADT) system, and other computer-based systems that manage patient care records.
- Must occasionally lift and/or move up to 100 pounds, and maneuver and push food delivery carts.
- Qualified individuals with disabilities may be able to perform essential functions with reasonable accommodations.
Location
- Austin, TX
Work Type
- Full-time
Experience Level
- 1 year of leadership/supervisory experience
Salary/Compensations
- $19.50 per hour to $20.50 per hour
Benefits
- Evening & Weekend differential
- Vacation & Benefits after 90 days
- Retirement Plan
- Associate Shopping Program
- Health and Wellness Programs
- Discount Marketplace
- Identity Theft Protection
- Pet Insurance
- Voluntary Benefits, including Critical Illness Insurance, Accident Insurance, Hospital Indemnity Insurance, Legal Services, and Choice Auto and Home Program
- Medical
- Dental
- Vision
- Life Insurance/AD
- Disability Insurance
- Commuter Benefits
- Employee Assistance Program
- Flexible Spending Accounts (FSAs)
- Paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws.
About the Company
- As part of Compass Healthcare, TouchPoint Support Services serves hospitality for patients, families, and visitors at Ascension Health hospitals across the U.S.
- Their work encompasses meals, facilities, and patient support, creating moments that matter.
- The company values a big heart, commitment to doing the right thing, and the belief in achieving more together.
- They empower and uplift associates, foster career growth, and support the mission to improve the health of the poor and vulnerable.
- Compass Group is a leader in the foodservice industry.
Equal Opportunity
- Compass Group is an equal opportunity employer.
- Compass is committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.