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About the Role
We are seeking a Cloud/AI Platform Operations Engineer to join our Group AI Engineering team, keeping the production AI services that Sky depends on reliable, secure and cost effective. This is a platform and operations role at heart, and we are looking for someone who knows how to run things properly in the cloud and is curious about what changes when the workload is an AI agent.
Responsibilities
- Maintain and improve cloud infrastructure for production AI services.
- Build and support CI/CD pipelines and infrastructure as code.
- Operate containerised applications using Docker, Kubernetes, Cloud Foundry, or similar platforms.
- Monitor system health, investigate incidents, and improve reliability, covering both infrastructure signals and signals specific to AI services such as output quality, prompt and model regressions, guardrail breaches, and tool call failures.
- Act as a frontline point of contact for AI service issues, keeping stakeholders informed while incidents are triaged and resolved.
- Support Python services through log analysis, troubleshooting, and basic code changes.
- Manage access, secrets, dependencies, vulnerabilities, and security findings in line with Sky's security standards and AI governance requirements.
- Monitor infrastructure and AI service costs, attribute spend across teams and workloads, and identify efficiency improvements.
- Work with AI engineers to support applications using large language models, agents, APIs, and external data sources.
- Maintain operational documentation, dashboards, alerts, and runbooks.
- On call cover may be required in future to keep critical services running outside core hours.
Requirements
- Experience in DevOps, cloud engineering, platform engineering, SRE, or production support.
- Experience supporting production systems in a cloud environment.
- Knowledge of CI/CD, source control, deployment automation, and infrastructure as code.
- Experience with Docker and exposure to Kubernetes, Cloud Foundry, or similar platforms.
- Working knowledge of Linux, networking, APIs, identity, secrets, and cloud security.
- Experience with monitoring and observability tools.
- Working knowledge of Python, with the ability to read existing code, troubleshoot applications, make straightforward changes, and write automation scripts.
- Strong communication and incident management skills, comfortable being the calm point of contact during an incident and explaining technical issues to business audiences.
- Comfortable working in an Agile delivery environment.
- AWS experience is preferred.
- Strong candidates from Azure or Google Cloud who can demonstrate transferable operational depth and the appetite to get up to speed on AWS quickly will be considered.
- Appropriate right to work in the UK.
- Sky does not offer sponsorship for this position.
Skills
- AWS
- Azure
- Google Cloud
- Docker
- Kubernetes
- Cloud Foundry
- Linux
- Networking
- APIs
- Identity
- Secrets Management
- Cloud Security
- Monitoring Tools
- Observability Tools
- Python
- CI/CD
- Infrastructure as Code
- AI
- Machine Learning
- Large Language Models
- Postgres
- Relational Databases
- FinOps
- Cloud Cost Optimisation
- Copilot Studio
- Power Automate
- Low-code Platforms
Location
- Osterley
- Livingston
Work Type
- Hybrid
- 2 days in the office per week
Experience Level
- DevOps
- Cloud Engineering
- Platform Engineering
- SRE
- Production Support
Benefits
- Free Sky TV or NOW package, including Sky Sports and Sky Cinema
- Pension package with up to 9% employer contribution
- Private healthcare with mental health support
- Aviva Digital GP and dental insurance
- Discounts on Sky products, including Sky Mobile, Sky Broadband, Sky Glass and Sky Protect
- Sharesave and Tech schemes
- A range of Sky VIP rewards and experiences
About the Company
- We’re Sky, a leading media and entertainment company who connect millions with entertainment, sports, news and arts through innovative products and services.
- Working with us means you’ll be bringing the joy of a better experience to more people, every day.
- All so we can do better and deliver better for our customers, colleagues and society.
Equal Opportunity
- We’re an equal opportunity employer and value diversity at our company.
- We're a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates.
- We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate.
- Please flag any adjustments you need as early as you can.
- If your application is successful, we’ll ask you to complete a criminal record check.
- Depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.