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About the Role
Provide continuous service to clients, customers, and personnel by utilizing technology to place orders, maintain systems, file documents, and communicate information. Act as a resource to support sales efforts and business development, including inside sales and suggestive selling.
Responsibilities
- Represent Affinity in an ethical and professional manner.
- Provide favorable, continuous customer service, answering all questions and requests using provided tools and following through from start to finish.
- Support all sales efforts set forth by management staff, clients, and customers.
- Support Account Managers/Business Managers to maintain open communication between clients and customers.
- Enter all orders into the Foodmark system for accurate tracking of orders, volume, invoices, and commissions.
- Cross-reference invoices with orders for accuracy and make necessary changes.
- Update Foodmark with precise information.
- Maintain weekly communication with buyers at assigned distributors.
- Report information regarding clients to distributor buyers and corresponding AG account executives & Trade Administrator.
- Communicate all markets/customer information, including market pricing.
- Manage deductions.
- File documents electronically and in hard copy.
- Communicate all appropriate information to Management, Account Managers, Account Executives, and Co-workers.
- Utilize all training tools to become more product knowledgeable.
- Assist AG Account Executives with issues affecting order placement or shipment, such as credit referrals, credit holds, late trucks, no-shows, and expedites.
- Respond in a timely manner to requests for information from management, clients, and/or customers.
- Follow instructions provided by each client to ensure the best scenario.
- Stay knowledgeable about the market by listening and learning from clients, distributors, and customers.
- Follow through on important issues and orders to ensure expected outcomes.
- Perform other duties as assigned and requested.
Requirements
- Previous customer service experience is a plus.
- Experience in the retail area is extremely advantageous.
Skills
- Flexibility and ability to manage adversity and change.
- Microsoft Office Suite experience with emphasis on Word, Excel, PowerPoint, and Outlook.
- Strong communication, influence, and problem-solving skills.
- Basic technology skills in communicating through email, phone, and text messaging.
- Self-starter with entrepreneurial spirit and commitment to being the best.
Location
- Affinity Group office
- Remote workstation (if authorized)
Work Type
- Full-time
- Onsite
- Remote
Salary/Compensations
- $21-$26/hr
About the Company
- The Affinity Group is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Equal Opportunity
- We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. All employment is decided on the basis of qualifications, merit, and business need.