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About the Role

The Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world. These contract roles will run from November 2026 to May 2027.

Responsibilities

Sign in for shift and read all Logbook entries
Take on role as Fire Captain during emergency situations
Handle the admission and orientation for new intakes, including reading and reviewing house rules and completing Triage
Ensure enforcement of house rules, including behavior modification discussions, giving/reviewing warnings
Enter all Intakes and Discharges on SMIS, process intake paperwork and upload necessary documents
Print SMIS bed log at end of shift and ensure SMIS, bed roster, and Logbook match all shift activity
Ensure SMIS Queue is up to date
Accurately record day-to-day happenings using appropriate methods, maintain logbooks, and complete incident reports
Keep a record of Presto Cards distributed and confirm remaining cards before and at the conclusion of the shift
Monitor client activities and maintain availability for personal, practical, and moral support
Provide clients with stored medication, have them complete the medication distribution form, and ensure safe storage and recording of prescribed medication
Liaise with internal referral sources and external agencies as needed
Keep a record of meal requests and food allergies
Distribute late meals, bag lunches, coffee/tea, and serve snacks
Announce mealtimes
Oversee mealtimes and provide supervision in the serving area
Empty garbage cans as needed
Clean client sitting area for urgent spills as needed in absence of cleaning staff
Make announcements to clients as needed
Write messages for clients and notify clients accordingly
Distribute clothing and personal hygiene items as requested by clients
Provide harm reduction resources and distribute safe use supplies as requested
Assist with receiving, organizing, and storing donated items
Respond to and direct all telephone inquiries/voicemails accordingly
Carry out wellness checks throughout the building in accordance with policies and procedures
Record all facility issues and concerns on the appropriate Work Order/Supply Order document
Assist and participate in program functions on special occasions or activities
Place used walkie talkie on charger at the end of each shift
Contact repair people as needed
Approve overnight passes, working passes, and curfew extensions
Tidy front desk/intake area throughout the shift
Assist clients with any resources/referrals that may be required
Bag/label clients’ belongings and place in storage room if left behind, according to policies and procedures
Clean/disinfect cots and make available for new intake in the absence of housekeeping
Perform other duties required by administration
Complete nightly bed checks and discharge as needed, as per policy and procedure

Requirements

High School Graduate with a diploma in the Social Services or Human Services field
Prior related experience, including experience with frontline work in a social service setting
Knowledge and understanding of Homelessness, Addictions Counselling and Mental Health
Certification in CPR/First Aid
Certification in Crisis Intervention
Police check clearance
Adhere to standards that are consistent with the values & philosophy of The Salvation Army and Florence Booth House
Ability to function as a team member

Skills

Attention to detail
Problem solving
Analytical skills
Integrity
Confidentiality
Professional ethics
Fairness
Flexibility
De-escalation skills
Excellent problem-solving skills
Basic computer skills
Basic clerical skills
Fluent in written and spoken English

Location

50 Estate Drive, Scarborough, M1H 2Z1

Work Type

Contract
Full-time

Experience Level

Prior related experience
Frontline work experience in a social service setting

Education Level

High School Graduate with a diploma in the Social Services or Human Services field

Salary/Compensations

$26.97 to $27.66 with a maximum of $28.34

Benefits

Reasonable accommodation upon request

About the Company

For more than 130 years, The Salvation Army has served people in need in communities across Canada and Bermuda.
Building on our roots as a world-wide Christian church, each year we help more than 2 million people, providing necessities such as food, clothing and shelter.
In addition, we support people experiencing unemployment, addiction and family challenges.
We continually adapt and innovate to meet emerging needs and live out our mission, vision and values of hope, service, dignity and stewardship.
As a faith- and values-based organization, we hire and serve people of all backgrounds and walks of life - there is a place for everyone to belong here.