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About the Role

The AVP Technology Lead – Digital is a strategic technology leader responsible for enabling, scaling, and modernizing Sun Life Canada’s shared digital platforms that support secure, connected, and frictionless Client and advisor experiences. This role provides technology leadership across core digital assets including Secure Web, Public Web, & Secure Mobile, and related enablement platforms such as client identity and access management, and an internal design system. The role combines strategic leadership, technical oversight, people leadership, delivery execution, operational accountability, and vendor/financial management to drive technology excellence and measurable business value.

Responsibilities

Shape, communicate, and align the digital technology strategy across business units, ensuring it supports near-term delivery commitments and longer-term modernization objectives.
Partner with Business Leads, Product, Client Experience, Architecture, Cybersecurity, Operations, and Enterprise Technology to define platform roadmaps, OKRs, sequencing, and investment priorities.
Provide thought leadership on the evolution of shared digital platforms, including identity, web, mobile, integration, data enablement, and reusable digital capabilities.
Promote technology stack standards, modern engineering practices, automation, and architectural discipline, balancing build vs. buy vs. partner decisions in a complex technology ecosystem.
Ensure design and engineering decisions account for reusability, scalability, security, maintainability, accessibility, and technical debt reduction.
Create the conditions for exceptional digital experiences by enabling business and product teams with reliable, scalable, secure, and reusable platforms.
Accountable for end-to-end delivery of digital platform capabilities, including oversight of internal delivery teams, vendors, system integrators, and total cost of ownership.
Drive delivery excellence by improving velocity, quality, reliability, predictability, and agile maturity across multiple squads.
Track delivery metrics, identify bottlenecks, and implement targeted productivity and delivery maturity improvements.
Serve as the primary escalation point for platform, delivery, vendor, and dependency-related issues, enabling rapid resolution in a complex environment.
Ensure delivery is integrated across product, architecture, engineering, operations, cybersecurity, and business priorities.
Embed test-and-learn, automation, and continuous improvement practices to improve speed, quality, and sustainability.
Lead, mentor, and develop technology leaders and teams, fostering a collaborative, inclusive, accountable, and execution-focused culture.
Design and optimize team structures to support clear ownership, delivery outcomes, modernization priorities, and clear accountabilities.
Partner with Chapter, Engineering, Product, and Business leaders on workforce planning, role clarity, succession planning, and capability development.
Build internal capability in digital engineering, enablement, agile delivery, vendor management, and operational excellence.
Coach leaders to manage performance effectively, clarify ownership, and build resilient teams through change and transformation.
Lead budget management, including annual planning, cost tracking, capitalization, forecasting, and investment prioritization.
Manage strategic vendor and system integrator relationships, holding partners accountable for delivery quality, outcomes, knowledge transfer, and value realization.
Drive cost transparency and technology spend optimization across applications, infrastructure, security, vendor, and platform investments.
Identify opportunities to reduce long-term dependency on external partners while strengthening internal platform ownership and capability.
Ensure stability, security, technology currency, resiliency, and end-of-life decommissioning for applications within scope.
Establish governance processes that balance speed of delivery with risk management, audit, regulatory, cybersecurity, and control requirements.
Partner with Application Operations to ensure effective incident management, change management, disaster recovery, and business continuity planning.
Proactively manage operational risk, application health, technical debt, and service reliability across shared digital capabilities.
Act as a strategic technology partner to leaders across Product, Client Experience, Business, Operations, Architecture, Cybersecurity, and Enterprise Technology.
Communicate digital strategy, delivery status, risks, trade-offs, and dependencies with clarity and transparency.
Represent the Digital technology function in executive forums, bringing enterprise perspective, external insight, and pragmatic recommendations.
Strengthen alignment between technology investments, business priorities, Client experience outcomes, and enterprise digital strategy.
Align digital strategy with business objectives, Client outcomes, enterprise standards, and shared technology priorities.
Define and monitor roadmaps, OKRs, modernization priorities, and delivery sequencing.
Oversee execution across delivery teams, vendors, system integrators, and enterprise partners.
Establish governance, track delivery metrics, and drive productivity, quality, and reliability improvements.
Manage budgets, vendor relationships, and cost optimization opportunities.
Build and sustain a high-performing, engaged, inclusive, and platform-oriented technology organization.
Ensure digital platforms are secure, scalable, resilient, reusable, and positioned to support future growth.

Requirements

Bachelor’s degree in Computer Science, Engineering, or related field; advanced degree or MBA is an asset.
10+ years of experience in senior technology leadership roles with demonstrated success delivering complex, mission-critical digital platforms.
Experience leading modernization and enablement of digital platforms such as identity, web, mobile, integration, or client/advisor experience platforms.
Proven ability to lead technology teams through transformation, platform ownership, and operating model evolution.
Strong financial acumen with experience managing sizable technology budgets, vendor portfolios, and total cost of ownership.
Strong stakeholder management, executive communication, and organizational leadership skills.
Experience in regulated financial services is valuable; depth in digital enablement, engineering excellence, and vendor-heavy delivery environments is prioritized.
Bilingualism (French, English, both oral and written) is required for Quebec only.

Skills

Digital platforms
Identity and access management
Design systems
Technology strategy
Platform enablement
Engineering
Roadmap definition
OKRs
Sequencing
Investment prioritization
Technology stack standards
Modern engineering practices
Automation
Architectural discipline
Build vs. buy vs. partner decisions
Reusability
Scalability
Security
Maintainability
Accessibility
Technical debt reduction
Delivery excellence
Agile maturity
Delivery metrics
Productivity improvements
Escalation management
Incident management
Change management
Disaster recovery
Business continuity planning
Operational risk management
Application health
Service reliability
People leadership
Mentoring
Team development
Collaboration
Inclusion
Accountability
Execution focus
Team structure optimization
Workforce planning
Role clarity
Succession planning
Capability development
Agile delivery
Vendor management
Operational excellence
Performance management
Budget management
Cost tracking
Capitalization
Forecasting
Investment prioritization
Vendor relationship management
System integrator management
Cost transparency
Technology spend optimization
Risk management
Audit requirements
Regulatory requirements
Cybersecurity requirements
Control requirements
Stakeholder engagement
Executive communication
Organizational leadership
Critical thinking
Continuous improvement
Coaching
Transformation
Platform ownership
Operating model evolution
Financial acumen
Regulated financial services
Digital enablement
Engineering excellence
Vendor-heavy delivery environments
Ambiguity tolerance
Complexity management
Technical credibility
CI/CD approaches
Builder mindset
Outcomes-driven decision-making
Trust building
Momentum driving
Clarity creation

Location

Quebec

Work Type

Hybrid

Experience Level

10+ years of experience in senior technology leadership roles
Senior technology leadership

Education Level

Bachelor’s degree in Computer Science, Engineering, or related field
Advanced degree or MBA

Salary/Compensations

165,000 - 235,000

Benefits

Competitive salary and bonus program
Flexible group insurance program
20 vacation days per year
Share Ownership Program with employer matching contributions

About the Company

Sun Life is driven by its Purpose: helping Clients achieve lifetime financial security and live healthier lives.
Values: caring, authentic, bold, inspiring, and impactful.
We are proud to be included in Great Place to Work's 2026 list of Canada's Best Workplaces.
A warm, supportive, and inclusive culture.
Diversity and inclusion have always been at the core of our values.
A diverse workforce with wide perspectives and creative ideas benefits our Clients, the communities where we operate and all of us as colleagues.
We are proud to be a hybrid organization that offers our employees the choice and flexibility to work from both the office and virtually based on the needs of the business, our Clients and you.

Equal Opportunity

We welcome applications from qualified individuals from all backgrounds.
Persons with disabilities who need accommodation in the application process, or those needing job postings in an alternative format, may e-mail a request to thebrightside@sunlife.com.