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About the Role
We are seeking forward-thinking candidates with strong experience in operational support to help take our revolutionary federal IT infrastructure to the next level in a proactive stance.
Responsibilities
- Onboard and offboard employees, including leading new hire orientations and provisioning/deprovisioning hardware, accounts, and access.
- Provide general IT support to all employees, including help desk/service desk and troubleshooting.
- Provide white-glove IT support to executives, ensuring reliable, secure, and seamless access to tools.
- Maintain and provide technical assistance with all office technology, such as printers, Google Meet rooms, and room schedulers.
- Own IT asset management and maintain accurate records of equipment.
- Promote best practices established by IT and escalate inquiries as necessary.
- Track, resolve, or dispatch all issues in the ticketing system (Jira Service Management).
- Create and update technology documentation for internal IT teams and employees.
- Continuously drive to improve user experience and internal processes.
- Work onsite in the office five days a week, providing hands-on support to teams in person and remotely.
- Prioritize competing requests and shift focus quickly as business needs change.
- Demonstrate a drive to learn and grow.
Requirements
- 4+ years of corporate IT experience.
- Deep understanding of computer fundamentals and troubleshooting: hardware and software (Mac, Windows) & cloud technologies (Google Workspace, Slack, Zoom, Okta, Azure AD/M365).
- A positive attitude and excitement for building new processes and policies for a rapidly growing organization.
- Experience working with remote teams and multiple offices globally, using tools like Slack or Google Meet to support them.
- Security and Compliance focused mindset.
Skills
- Operational support
- IT support
- Hardware provisioning and deprovisioning
- Account provisioning and deprovisioning
- Help desk/service desk
- Troubleshooting
- Office technology maintenance
- IT asset management
- Ticketing systems (Jira Service Management)
- Technology documentation
- Process improvement
- Mac
- Windows
- Google Workspace
- Slack
- Zoom
- Okta
- Azure AD/M365
Location
- Onsite
Work Type
- Onsite
- Full-time
Experience Level
- 4+ years of corporate IT experience
Salary/Compensations
- $58/hr
Benefits
- Competitive Employee Health Insurance options including dental
- 100% company paid vision plan
- 401K plan with generous company match and no vesting period
- 100% company paid life insurance
- 100% company paid long and short-term disability insurance
- Training allowance
- PTO
About the Company
- Growing information technology company.
- Offers a culture of success.
- Chance to work on revolutionary federal IT infrastructure.
- Opportunity to grow alongside cutting-edge technology.
- Expertise in operations management, quality systems, data operations and cybersecurity.
- Secures sensitive data for the Department of Defense and other U.S. federal government agencies.
- Known for great care taken with clients and employees.
- Believes in promoting from within.
Equal Opportunity
- We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.