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About the Role
Handle inbound and outbound calls with potential customers, scheduling sales appointments for home improvement services. This role requires strong communication, technology proficiency, and the ability to thrive in a fast-paced, goal-oriented environment.
Responsibilities
- Make outbound calls to potential customers to schedule sales appointments.
- Answer and manage inbound calls professionally and efficiently.
- Accurately schedule appointments and maintain customer information within company systems.
- Represent Allstate Exteriors positively through professional, courteous, and customer-focused interactions.
- Use computer systems and technology to manage calls, document customer interactions, and schedule appointments.
- Meet established performance goals and follow company processes and procedures.
- Collaborate with team members and contribute to overall call center success.
Requirements
- Previous call center experience required.
- Excellent verbal communication and active listening skills.
- Strong customer service skills and the ability to build rapport with potential customers.
- Comfortable working in a goal-oriented environment and handling both inbound and outbound calls.
- Strong computer skills, including the ability to navigate multiple programs and systems efficiently.
- Technologically savvy, with the ability to learn new software, systems, and processes quickly.
- Proficiency in Google Drive and Microsoft Office.
- Strong attention to detail, organization, and accuracy.
- Ability to work independently while contributing to a team environment.
- Reliable attendance, punctuality, and a professional attitude.
- Schedule flexibility and availability to work any assigned shift between 8:00 AM and 7:00 PM, Monday through Saturday.
Skills
- Verbal communication
- Active listening
- Customer service
- Building rapport
- Computer navigation
- Software proficiency
- Attention to detail
- Organization
- Accuracy
- Team collaboration
Location
- London, Ohio
Work Type
- In-person
- Office-based
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- 401(k) retirement plan
- Paid time off (PTO)
About the Company
- Allstate Exteriors is a family-owned and operated business providing roofing, siding, and gutter services throughout Ohio and Florida.
- Committed to quality workmanship and customer satisfaction, building a reputation as a trusted provider of home exterior solutions.
- Helps change the lives of the families they serve.