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About the Role
The Data, Quality, and Support Specialist provides data and quality management to the Health Care Coordination Department's programs, with additional administrative duties. This role supports the HIV Care Coordination program by managing data entry, monitoring outcomes, and ensuring compliance with program policies and procedures.
Responsibilities
- Enter programmatic data into internal and/or external reporting systems.
- Assist in maintaining databases and internal data systems, including the client roster.
- Verify data for completeness and accuracy.
- Implement and maintain a process for timely and accurate data entry and review.
- Conduct data reconciliation for programs, including payable services and duplicates.
- Track, report, and analyze monthly and contractual performance with the leadership team.
- Conduct routine client documentation and chart reviews for quality and compliance.
- Compile data and write reports summarizing quality assurance findings.
- Track and report data issues to managers to identify training opportunities.
- Assist in the development and implementation of quality improvement activities.
- Participate in preparation for monitoring visits and follow-up planning.
- Attend team meetings, training, and contractor-facilitated meetings.
- Collaborate with the Department of Data & Quality on agency-level projects.
- Manage the front desk and waiting room area, greeting visitors and maintaining a welcoming environment.
- Order and maintain program supplies.
- Manage MetroCard, Petty Cash, and Incentive logs and distribution.
- Perform all functions in alignment with CHASI’s mission, vision, and core values.
- Perform other duties as assigned.
Requirements
- High school diploma or equivalency required.
- Two years of experience in data and quality management.
- Experience performing quality assurance functions is strongly preferred.
- Computer literacy required with Microsoft applications (Teams, Outlook, Word, Excel, PowerPoint).
- Experience with other reporting systems (AWARDS, eShare) is strongly desired.
- Ability to actively listen to feedback and direction and act accordingly.
- Ability to compose clear, accurate, and well-organized client documentation, reports, presentations, and emails.
- Ability to understand and convey information and instructions clearly.
- Ability to work harmoniously with others to accomplish objectives.
- Ability to show up professionally each day.
- Ability to work independently following receipt of instructions.
Skills
- Data entry
- Database maintenance
- Data verification
- Data reconciliation
- Reporting
- Data analysis
- Quality assurance
- Client documentation review
- Chart review
- Report writing
- Microsoft Teams
- Microsoft Outlook
- Microsoft Word
- Microsoft Excel
- Microsoft PowerPoint
Location
- Staten Island
Work Type
- Full Time
Experience Level
- 2 years of experience in data and quality management
Education Level
- High school diploma or equivalency
- Associate degree preferred
Salary/Compensations
- $46,300 - $53,800 annually
Benefits
- Excellent benefits package
About the Company
- Community Health Action of Staten Island (CHASI) drives dramatic improvements in the health of New Yorkers by feeding people who are hungry, healing families broken apart by violence, and bridging the gaps between people and the compassionate health care they deserve.
- CHASI serves the most vulnerable individuals, families, and communities with critical services and programs.
- CHASI provides outreach, education, prevention, and direct support services for populations most affected by health disparities – the poor and working poor, low-income people with chronic illnesses, persons with criminal justice involvement, substance users, domestic violence survivors, people of color, and the LGBTQ community.