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About the Role
Provide support to the Commercial Lending team's customer-facing activities, including loan closing support, portfolio account monitoring, reporting, and customer service with problem resolution. May direct the job functions of Commercial Loan Relationship Associates.
Responsibilities
- Administer the customer-facing loan closing process for new, modified, and renewal loan facilities, including coordination and ensuring all required documentation is received and processed.
- Independently calculate loan disbursement, escrow, and wiring functions.
- Support the RM with complex commercial loan transactions and work with the Closing Department to clear requirements to close.
- Provide customer service to commercial lending customers, researching and resolving inquiries and issues, or escalating as necessary.
- Monitor client accounts, conduct initial research, and delegate and monitor loan servicing departments' resolution of operational and transactional issues.
- Provide updates and feedback directly to customers regarding account monitoring.
- Assist RMs or work independently to track and resolve post-closing exception deliverables.
- Coordinate the ordering and tracking of required environmental and appraisal reports, ensuring communication to Closing staff and updating electronic loan files.
- Assist with tracking and reporting of the team's loan and deposit production.
- Manage customer portfolios, including collection of financial information, advances on lines of credit, and coordination of loan payoffs and paydowns.
- Manage customer needs regarding treasury management, wires, and other transactions.
- Coordinate schedules of RAs.
- Assist with training of new RAs.
- Act as a liaison between Commercial and other internal departments supporting commercial lending customers.
- Participate in special projects requiring RA input.
- Assist with updating Relationship Associate process and procedures.
Requirements
- Sound understanding of the Bank's commercial lending process.
- Working knowledge of the loan closing process, from interim sheet through to closing.
- Understanding of general lending compliance specifically as related to commercial lending.
- Strong customer service skills with the ability to independently research and resolve customer issues.
- Strong basic math skills.
- Proficiency in Microsoft Office, including Word, Excel, and PowerPoint; Outlook.
- Ability to communicate clearly and accurately in verbal and written format.
- Ability to interact pleasantly, cooperatively, and timely with internal and external personnel at all levels.
- Demonstrated ability to organize time, resources, and set priorities to accomplish multiple duties and maintain efficient workflow.
- Ability to maintain and report on confidential information appropriately.
- Ability to perform administrative duties to solve office problems and maintain effective office operation.
Skills
- Commercial lending process
- Loan closing process
- Lending compliance
- Customer service
- Problem resolution
- Basic math
- Microsoft Office (Word, Excel, PowerPoint, Outlook)
- Banking core systems (Premier a plus)
- Sales tracking systems (SalesForce a plus)
- Verbal communication
- Written communication
- Time management
- Organization
- Prioritization
- Confidentiality
- Administrative duties
Location
- Office environment
Work Type
- Hybrid schedule after initial onboarding (4 days in office, 1 day remote)
Experience Level
- 5-7 years' experience in banking or financial services industry
- Minimum of 2 years' experience in commercial lending/environment
Education Level
- High school diploma or equivalent
Salary/Compensations
- $59,000.00 - $83,000.00 per year
Benefits
- Hybrid schedule after initial onboarding has been completed (4 days in office, 1 day remote)
- Employee perks & discount programs
- Tuition assistance
- Incentive compensation program
- Professional development opportunities
About the Company
- At OceanFirst Bank, each one of our employees plays an important role in delivering value to our customers and executing daily tasks in accordance with our core values.
- We recognize that our employees are essential to our success, making OceanFirst a great place to work and do business.
- Apply today to #BecomeOceanFirst and make an impact in the local community!