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About the Role
Enhance the overall customer experience at the Berkshire Club and rental office. Support client inquiries and services at the front desk and assist with the coordination, delivery, and support of all customer experiences related to tenant relationships. Provide outstanding customer experiences by answering incoming calls and greeting visitors pleasantly and efficiently. Assist callers and visitors whenever possible by providing clear and accurate information or directing them to the appropriate party as necessary. Provide and gather rental information for potential tenants and arrange appointments with the Leasing Professionals as required. Provide administrative support, including assisting with the renewal of resident club cards, gathering customer or rental data for reports, providing rental payment acknowledgment and year-end receipts, producing form letters, photocopying, and other administrative support assignments or initiatives.
Responsibilities
- Enhance the overall customer experience at the Berkshire Club and rental office.
- Support client inquiries and services at the front desk.
- Assist with the coordination, delivery, and support of all customer experiences related to tenant relationships.
- Provide outstanding customer experiences by answering incoming calls and greeting visitors pleasantly and efficiently.
- Assist callers and visitors by providing clear and accurate information or directing them to the appropriate party.
- Provide and gather rental information for potential tenants.
- Arrange appointments with the Leasing Professionals.
- Provide administrative support, including assisting with the renewal of resident club cards.
- Gather customer or rental data for reports.
- Provide rental payment acknowledgment and year-end receipts.
- Produce form letters.
- Photocopying.
- Perform other administrative support assignments or initiatives.
Requirements
- Present an outgoing and friendly demeanor.
- Demonstrated ability to interact well with people.
- Exceptional customer service skills with the ability to focus on customers of all demographics.
- Demonstrate well-developed problem-solving skills.
- Working knowledge of Microsoft Office, particularly Word, Outlook and Excel.
- Accurate with numbers and calculations.
- Excellent communication and interpersonal skills.
- Proven ability to work effectively both independently and as a positive contributor to the team.
- Previous experience working with the public, ideally in a busy and demanding office, front desk or call centre environment.
- Self-motivated with the ability to effectively utilize multi-tasking skills to handle a variety of tasks and situations.
- Flexible in terms of scheduled hours, which will include rotating shifts during the day, evenings and weekends.
- Must be comfortable working with minimal supervision during evenings and weekend shifts.
Skills
- Microsoft Office (Word, Outlook, Excel)
- Salesforce or CRM (asset)
- Problem-solving
- Communication
- Interpersonal skills
- Multi-tasking
Location
- Berkshire
Work Type
- Full-time
Experience Level
- Previous experience working with the public, ideally in a busy and demanding office, front desk or call centre environment.
Benefits
- Comprehensive Benefits Packages
- Growth, Training, and Development Programs
- Fun Community Events
- Employee Recognition Program
- Employee Referral Program
- Employee Donation Matching Program
- Employee Assistance Program
- Inclusive and Accessible Work Environment
About the Company
- As a family-based company for over 100 years, we are committed to creating and maintaining successful teams.
- We recognize the invaluable contributions of our team members and prioritize their development, health and well-being.
- For generations, we’ve been in the business of building communities for people to live, work and play.
- Experience what it means to be part of our family and build a career you’re proud of.
Equal Opportunity
- Everyone is welcome, and we strive to make our workplace inclusive for all.