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About the Role
Oversee the day-to-day operations of the housekeeping department to maintain service and cleanliness standards. This temporary position is needed until approximately January 20, 2027.
Responsibilities
- Provide direction and support to Room Attendants and Housemen.
- Inspect all showrooms, out of order and vacant clean rooms.
- Prepare daily floor assignments and record updated status.
- Obtain lists of rooms to be cleaned immediately and check-outs to prepare work assignments.
- Inspect all landings and pantries for proper par stocks.
- Ensure all guests rooms and corridors are maintained to a high level of cleanliness.
- Inspect and update all vacant clean inspected rooms in the computer.
- Perform daily Written Room Inspections to ensure guest rooms are in perfect condition.
- Ensure all guestrooms have proper furniture, fixtures, and amenities according to set standards.
- Strategize Room Attendants to clean priority, rush rooms first, and VIP guests as needed.
- Check all due out rooms three times per day and ensure all check-outs are cleared by 6 pm.
- Re-check rooms for forgotten items upon guest departure.
- Maintain a database of guest preferences.
- Report all room discrepancies with the front desk daily before the end of the shift.
- Report Engineering deficiencies daily to the Housekeeping Office Coordinator.
- Engage with guests and employees in a professional, service-oriented manner.
- Report and handle all guest requests, complaints, and service-related issues.
- Make recommendations to improve service and ensure more efficient operation.
- Implement cyclical cleaning programs and assign to Housemen.
- Perform a variety of guest requests and think creatively to establish a memorable experience.
- Maintain good professional relationships with all hotel contacts.
- Establish and maintain effective communication with all hotel departments.
- Inform Housekeeping Management of any absence from duty or request for additional days off.
- Assist with disciplinary action when necessary.
- Assist with interviews and the new hiring process.
- Maintain regular and punctual attendance.
- Comply with all hotel and departmental standards, policies, and procedures.
- Perform other related duties as requested by supervisor.
- Adhere to Fairmont Grooming Standards at all times.
- Observe health and safety guidelines at all times.
- Wear safety equipment and/or protection if required.
Requirements
- Knowledge of hotel PMS System, Microsoft Office computer applications, and office equipment.
- Ability to perform assigned duties with attention to detail, speed, and accuracy.
- Excellent written and oral communication skills.
- Outstanding guest service skills.
- Guest-oriented, enthusiastic with a vibrant personality.
- Must have a "hands on" approach.
- Must maintain composure at all times and work objectively in stressful, high-pressure situations.
- Ability to approach all encounters with guests and employees in a professional manner.
- Ability to answer all general inquiries in the Hotel and F&B outlet.
- Must be a good listener and able to follow instructions.
- Must be able to utilize all available resources to meet guest needs.
- Must be a good team player.
- Minimum two years of relevant experience in a luxury hotel (5 diamond or 5 star standards) or comparable environment.
- Prior experience in a Union Environment highly preferred.
- Frequently standing and walking around the property.
- Carrying or lifting items up to 50 lbs.
- Pushing or pulling items weighing approximately 200 lbs.
- Frequently bending, kneeling, stretching, and/or reaching.
- Able to perform tasks higher than floor level.
Skills
- PMS System knowledge
- Microsoft Office proficiency
- Office equipment operation
- Attention to detail
- Speed and accuracy
- Excellent written communication
- Excellent oral communication
- Outstanding guest service
- Guest-orientation
- Enthusiasm
- Vibrant personality
- Hands-on approach
- Composure
- Objectivity in stressful situations
- Professionalism
- Listening skills
- Following instructions
- Resource utilization
- Teamwork
Location
- New York City
Work Type
- Temporary
- Full-Time
Experience Level
- Minimum two years of relevant experience
Education Level
- Degree in Hospitality Management a plus
Salary/Compensations
- $95,000 per annum
About the Company
- Accor is a worldwide leader in hospitality.
- The Plaza, A Fairmont Managed hotel, is a timeless landmark established in 1907.
- Located in the heart of midtown, The Plaza features luxury hotel rooms and suites, the Champagne Bar, and the Palm Court.
- The Plaza offers a Five Diamond standard of excellence and sophistication.
Equal Opportunity
- All information will be kept confidential according to EEO guidelines.