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About the Role
The Senior Associate, School Operations, is an experienced professional who serves as a critical driver for systems and continuous improvement across the network. This role requires a blend of specialized program management skills, strong attention to detail, and the ability to work independently in a fast-paced, high-volume environment. You will be the primary point person for translating strategic operational priorities into clear, actionable, and consistently executed standard work for our school-based operations teams, directly impacting areas such as school safety, quality assurance, technology integration, and financial compliance.
Responsibilities
- Lead the end-to-end management of critical network-wide operations programs
- Own the development, maintenance, and dissemination of core operational standard work and playbooks
- Manage operational deliverables communicated to schools via the project management platform (Trello), ensuring clear guidance, timely publishing, and consistent follow-up on completion rates.
- Partner closely with the Technology team (CX Tech, SIS) to support the network-wide rollout of operational technology enhancements.
- Design and document system improvements to streamline and automate school-based processes, ensuring technology platforms reduce administrative burden and enhance efficiency.
- Drive cross-functional initiatives to codify and clarify network policies with operational implications.
- Analyze and report on school compliance and performance against operational metrics.
- Act as the Operations point-of-contact in cross-functional meetings, ensuring operational systems align with requirements from network partners.
- Conduct data collection, analysis, and reporting on key performance indicators (KPIs) and quality metrics.
- Prepare and present executive memos and resources that summarize program results, trends, and next steps for school leadership and network partners.
Requirements
- A minimum of 2-3 years of professional experience in project/program management, operations, or a related highly analytical role.
- Experience in an education or high-growth environment is preferred.
- Proven ability to manage complex, multi-stakeholder projects from concept to launch, with a demonstrated ability to meet deadlines and drive high-quality outcomes.
- Expert-level attention to detail and organizational skills, particularly in developing clear, rigorous standard work, policies, and system documentation.
- Strong analytical and data-driven problem-solving skills, comfortable working with compliance data, performance metrics, and system usage reports.
- Exceptional communication skills (written and verbal), with the ability to effectively communicate technical, policy, and compliance changes to diverse audiences.
- Ability to work independently with minimal guidance and effectively manage multiple competing priorities.
Skills
- Project management
- Operations
- Data analysis
- Trello
- Salesforce
- Excel/Google Sheets
Location
- NYC Financial District
Work Type
- Hybrid
Experience Level
- 2-3 years
Salary/Compensations
- $68,000—$68,000 USD
Benefits
- Day-One Health & Wellness: Medical, dental, and vision coverage
- Free One Medical membership
- Confidential mental health support via EAP/Talkspace
- 403(b) retirement plan with a 3% employer match
- Up to $2,400/year in employer HSA contributions
- Employer-paid life/disability insurance
- Public Service Loan Forgiveness (PSLF) eligibility
- Generous paid time off
- Paid holidays
- Paid parental leave
- A $50/month cellphone stipend ($600/year)
- Pre-tax commuter benefits
- Backup family care
- Performance-based earning incentives
- Opportunities for professional growth
About the Company
- Running a large, fast-growing, and high-performing network of public charter schools takes a village - families, children, teachers, staff and faculty, advocates, and supporters alike.
- We are growing fast in New York and expanding to Florida, and we would love to welcome you to our community!
- We work tirelessly every day to ensure children have access to a fun, rigorous, whole-child education regardless of zip code or economic status.
- When you join SA, you play a part in giving every student who walks through our doors a fair shot at reaching his or her potential.
Equal Opportunity
- Success Academy Charter Schools is an equal opportunity employer and actively encourages applications from people of all backgrounds.
- We are an equal opportunity employer and value diversity at our organization. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
- We actively seek applications from people of all backgrounds to strengthen our community and the perspectives needed to flourish in a multicultural world.