Customer Service Manager - State Farm Agent Team Member
Don Enga Insurance Agency Inc · NY, US
10 days agoImpress employers and recruiters.
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About the Role
Generate exceptional customer experiences that reinforce the growth of a successful insurance agency. Enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. We anticipate internal growth opportunities for especially driven and sales-minded candidates.
Responsibilities
- Oversee the customer service team and daily operations.
- Develop and implement customer service policies and procedures.
- Handle escalated customer complaints and issues.
- Train and mentor customer service representatives.
Requirements
- 5+ years of experience in customer service, with 2+ years in a managerial role.
- Leadership and organizational skills.
- Communication and problem-solving abilities.
Experience Level
- 5+ years of experience in customer service
- 2+ years in a managerial role
Benefits
- Retirement Plan (401k, IRA)
- Paid Time Off (Vacation, Sick & Public Holidays)
- Family Leave (Maternity, Paternity)
- Training & Development