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About the Role
As a Front Desk Associate, you will be responsible for providing a superior level of customer service to Planet Fitness members, prospective members and guests while ensuring an exceptional “Judgement Free” member experience!
Responsibilities
- Greet members/guests as they enter and exit the club; assisting them with any questions or concerns as they check in.
- Help to promote our Judgement Free Zone® by connecting with members on the club floor, offering assistance and showing support in their fitness journeys while upholding club policies.
- Resolve member concerns and escalate to a Manager as needed.
- Answer phones in a friendly manner and assist callers with their inquiries.
- Perform membership related functions such as sign-ups, contact/billing information updates, cancellations, collecting unpaid balances and transferring memberships.
- Perform prospective member calls and tours; assessing their membership needs.
- Execute retail transactions with accuracy and drive sales goals.
- Regular, consistent cleaning and sanitizing of all exercise equipment and Black Card spa amenities.
- Ensuring restrooms are clean and sanitized, stocked and clutter free by following the routine cleaning schedule.
- Frequently perform a comprehensive walk of all club areas; quickly fix any safety/policy issues and address cleanliness concerns.
- Promptly address maintenance and facility concerns such as broken and/or missing equipment.
Requirements
- Must be 18 years of age or older
- Willing to become CPR/AED Certified (Training provided by Planet Fitness)
- Basic computer proficiency
- Continual standing and moving throughout the club to accomplish tasks during shift.
- Continual communicating in person or on the phone to exchange information during shift.
- Must be able to lift up to 75 pounds.
- Will encounter toxic chemicals during shift.
- Frequent cleaning and sanitizing of equipment and facilities.
- Moving self in different positions, including bending and twisting, to accomplish tasks.
- Every team member is responsible for contributing to a safe and healthy workplace.
- Team members are expected to be active participants in health and safety by following all applicable policies and protocols, reporting unsafe conditions or at-risk behaviors to leadership, and conducting work in a safe manner.
Skills
- Positive and upbeat attitude
- Passion for delivering an exceptional experience to members, guests and fellow team members
- Enjoy connecting with people and helping everyone feel welcome and comfortable
- Punctual, reliable and dependable
- Kindness, patience and a genuine desire to help others
- Clear communication
- Good listening skills
- Respond with empathy
- Integrity
- Respectful
- Pride in work
- Teamwork
- Quick learner
Location
- Onsite
Work Type
- Full-time
Experience Level
- 6-12 months of experience in a customer service environment is preferred
Salary/Compensations
- $16.00 - $17.00 per hour
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- Short-term disability
- Long-term disability
- Term life insurance
- 401(k) retirement savings plan
- Flexible spending accounts
- Vacation pay
- Sick pay
- Holiday pay
- Free Black Card Membership
- Tuition Reimbursement
- Employee perks and discounts
- Engaging team-building competitions and social events
About the Company
- At Planet Fitness, our purpose is to create a more connected and Judgement Free™ planet, where fitness and wellbeing are within reach for all.
- In our clubs, that comes to life every day through the welcoming experience we create for our members and the way our team members support one another.
- Breaking Boundaries Together is how we bring our employee experience to life.
- It means creating a workplace where people can be themselves, feel supported, continue to grow and achieve more together than they could alone.
- Guided by our PLANET Principles, we put people first, lead with excellence, act with authenticity and integrity, embrace change and thrive together.
- When you join Planet Fitness, you become part of a welcoming, energetic team that has fun, supports one another and takes pride in creating an environment where everyone feels like they belong.