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About the Role
The Patient Services Representative provides reception, clerical, and organizational support to Evergreen’s Center for Behavioral Health, ensuring a patient-focused approach to care through collaboration with team members.
Responsibilities
- Serves as receptionist for the Behavioral Health practice area, directing clients/patients and handling incoming calls to provide a positive, welcoming experience.
- Schedules new and existing patients according to proper procedures and protocols.
- Checks patients in and out via EMR system, verifying demographics and personal health information.
- Captures necessary referral information for new patient referrals and identifies co-managed patients.
- Screens visitors and telephone calls, date stamps incoming medical documentation, and routes calls to the appropriate area.
- Initiates patient requests and retrieves packages, deliveries, and mailings when requested.
Requirements
- High school diploma or GED required.
- Ability to communicate clearly and professionally in writing and verbally.
- Strong knowledge of medical and behavioral health terminology preferred.
- Attention to detail and computer efficiency required.
- Experience with EMR (Electronic Medical Records) systems strongly preferred.
- Excellent typing and editing/proofreading skills needed.
- Bilingual English/Spanish highly preferred.
- Awareness of and sensitivity to the issues and health disparities faced by underserved populations is essential.
Skills
- EMR systems
- Medical and behavioral health terminology
- Typing
- Editing/proofreading
- Bilingual English/Spanish
Work Type
- Full-time
Education Level
- HS Diploma or GED
Benefits
- Multiple comprehensive medical health insurance plans
- Dental and Vision coverage at no cost
- Paid Time Off package up to 4 weeks in the first year
- 403b with a generous company match
- Paid parking or monthly metro pass
- Professional development opportunities
- Paid lunch breaks
About the Company
- At Evergreen, we value collaborative, down-to-earth individuals and encourage self-expression.
- We recognize that our diverse workforce allows us to provide culturally competent care to everyone in our community.
Equal Opportunity
- Evergreen Health is an Equal Opportunity Employer; we do not discriminate on the basis of age, citizenship, color, disability, ethnic or national origin, gender expression, gender identity, language, race, religion, sex, sexual orientation, socioeconomic status, or any other characteristic protected by federal, state, or local law.