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About the Role
The Front Desk Associate is responsible for greeting guests and members, must be well versed in the facility and its services, and able to develop strong relationships. The role involves processing transactions, handling money, and contributing to facility cleanliness.
Responsibilities
- Ensures the “Arch Amenities Group Experience” for members and guests by maintaining established standards.
- Adheres to policies of the facility and Arch Amenities Group.
- Report any incident or accident to the Manager on duty.
- Submits all paperwork and financial reporting in accordance with Arch Amenities Group policy.
- Develops and maintains accurate department maintenance procedures and checklists.
- Maintains a monthly inventory of supplies and/or products.
- Becomes knowledgeable about the facility and its amenities to effectively communicate with members and/or guests.
- Helps ensure the facility is only accessed by authorized individuals and is safe and secure.
- Greets each guest with a smile and direct eye contact.
- Goes the extra mile for members and guests by offering assistance with reservations, directions, or phone numbers.
- Uses time efficiently by checking equipment, locker rooms, and inventory.
- Ensures proper coverage when leaving the area.
- Keeps area clear of clutter and personal effects.
- Informs co-worker(s) of pertinent information at the end of the shift and maintains the staff communication book.
- Informs facility manager of any member, guest, or facility issues.
- Enrolls members and guests in programs and makes reservations for services.
- Receives payments for goods and services and properly accounts for money.
- Assists staff with lifting and storing facility equipment, furniture, and products.
- Performs additional duties as assigned.
- Provides priority availability for evenings and weekends.
- Provides availability for extended hours, including evenings, nights, and weekends.
Requirements
- High School graduate preferred, or students with correct and approved working papers for NYS.
- Customer service experience.
- Previous experience handling money.
- Excellent communication, customer service skills, and work ethic.
- Efficient, well organized, and able to handle a variety of duties simultaneously.
- Professional manner, discretion, and appearance.
- Excellent verbal and written skills.
- Energetic, enthusiastic and motivational.
- Strong team player.
- Proficient in appropriate computer skills and office equipment.
- Ability to lift 25 lbs.
- Availability to work nights, weekends and holidays.
- Flexible hours.
- Availability to stand for long periods of time.
- Ability to stand, stoop, kneel, crouch, bend, walk, and talk.
Skills
- Customer service
- Money handling
- Communication
- Work ethic
- Organization
- Time management
- Computer proficiency
- Office equipment proficiency
Location
- Skaneateles, NY
Work Type
- Non-Exempt
- Full-time
Education Level
- High School graduate preferred
Benefits
- Free individual membership
- Employee discounts on programs and packages
- Opportunities to learn and grow through cross-training
About the Company
- Skaneateles Community Center is a place for the community to connect, build relationships, and enhance overall health and wellbeing.
- The center offers high-quality amenities and programming for all ages, including fitness, wellness, aquatics, ice sports, childcare, and summer camps.
- Arch Amenities Group is the world's leading spa, fitness and leisure firm.
Equal Opportunity
- Arch Amenities Group, LLC is an Equal Opportunity / Affirmative Action employer committed to diversity in the workplace.
- All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state or local laws.
- Arch Amenities Group, LLC is also committed to working with and providing reasonable accommodation to individuals with disabilities.
- Recruiter should be notified if accommodation is needed at any point during the interview process.