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About the Role

The Operations Supervisor provides direction at a single location, leading staff to ensure customer requirements are achieved while meeting Penske goals and objectives. This role involves providing operational leadership to individual contributors and the hourly workforce to ensure the execution of daily tasks and activities including driver deliveries, loading/unloading of trailers, and customer service operations.

Responsibilities

Establish and sustain that all supervisors and associates are trained and competent and understand how their work relates to the customers' business objectives
Establish and sustain that performance standards are communicated that are specific and measurable
Interview hourly associates and provide recommendations for hire
Monitor attendance, productivity, and other performance standards and provide coaching and counseling to associates
Motivate and engage associates by focusing on team accomplishments and recognition
Supervise logistics operations including customer service, freight loading and unloading, dispatch and proper documentation and procedure control
Conduct team meetings
Evaluate and recommend changes in preferred work methods to increase productivity of dispatch operations
Assist in new associate training
Provide relief coverage for operational duties when associates utilize time-off or are absent from the shift
Have a thorough working knowledge of the site's operating systems in order to ensure operational compliance and correct exception resolution
Complete all necessary records and reports in a timely and accurate fashion
Ensure compliance with financial policies & procedures such as tracking MPG, returns, damages, etc.
Understand the relationship between decision-making and profitability
Closely manage associates' working hours and activities to minimize overtime and to meet or exceed productivity targets
Ensure day-to-day management and associate activities are aligned with the location safety strategy
Provide associates with communication, training, feedback, and direction to ensure safe performance
Ensure compliance with all applicable regulatory agencies and company policies and procedures
Conduct safety observations
Understand the location-specific customer goals & objectives and work to meet and exceed these expectations daily
Ensure the customer knows that we are committed to helping them meet their objectives
Determine areas that could benefit from Continuous Improvement efforts
Properly plan work assignments to ensure effective use of fleet equipment
Work with hourly associates to ensure they understand safe and efficient operation of equipment
Work with vendors to ensure equipment is maintained
Work with Penske Truck Leasing to ensure schedule of preventative maintenance is complete
Other projects and tasks as assigned by supervisor

Requirements

Demonstrated leadership qualities with strong interpersonal skills and have the ability to connect, build rapport and maintain solid relationships with associates, Company leadership, internal and external customers.
Must have ability to work efficiently and independently with strong time management and organizational skills
Strong written/oral communication skills and the ability to actively listen are required
Ability to manage through a problem, think critically, and make decisions independently
Ability to drive process improvement and lead change
Proficient computer skills including Microsoft Word, Excel, Outlook and PowerPoint required
Must demonstrate ownership & responsibility to run the operation with a sense of urgency
Regular, predictable, full attendance is an essential function of the job
Willingness to travel as necessary, work the required schedule, work at the specific location required, complete Penske employment application, submit to a background investigation (to include past employment, education, and criminal history) and drug screening required.
The associate will be required to: read; communicate verbally and/or in written form; remember and analyze certain information; and remember and understand certain instructions or guidelines.
While performing the duties of this job, the associate may be required to stand, walk, and sit.
The associate is frequently required to use hands to touch, handle, and feel, and to reach with hands and arms.
The associate must be able to occasionally lift and/or move up to 25lbs/12kg.
Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and the ability to adjust focus.

Skills

Transportation management background
Strong communicator
Goal oriented
Detail oriented
Demonstrated leadership skills
Microsoft Word
Excel
Outlook
PowerPoint

Location

Specific location required

Work Type

Full-time

Experience Level

Relevant experience and skills
Supervise processes, activities and tasks
Motivate, engage, coach, and communicate with team members
Drive process improvement and lead change
Transportation management background

Education Level

High School Diploma or equivalent required
Bachelor’s Degree preferred

Salary/Compensations

$62,353.20 - $74,500.00

About the Company

Penske Logistics engineers state-of-the-art transportation, warehousing and supply chain management solutions that deliver powerful business results for market-leading companies.
With operations in North America, South America, Europe and Asia, Penske and its associates help businesses move forward by increasing visibility and driving down supply-chain costs.
Visit Penske Logistics to learn more.

Equal Opportunity

Penske is an Equal Opportunity Employer.