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About the Role
This fast-paced, high-volume hospitality role supports a busy corporate office with multiple kitchens, pantries, conference rooms, and near-daily catered events. Associates are expected to work independently, maintain hospitality spaces, set up and break down meetings and events, coordinate food deliveries, manage vendors, restock supplies, and ensure conference rooms are fully prepared. This role offers opportunities for growth into a Senior Hospitality Associate position.
Responsibilities
- Complete five daily floor sweeps.
- Maintain hospitality spaces every two hours and as needed.
- Set up and break down meetings and events.
- Coordinate food deliveries.
- Manage vendors.
- Restock supplies.
- Ensure conference rooms are fully prepared with catering, beverages, and audio/visual equipment.
- Check the conference room and meeting schedule throughout shift and make note of any changes to ensure meetings are set-up accurately.
- Set up conference rooms according to client’s request, including audio/visual equipment, food, beverages, utensils, ice, etc.
- Clean up conference rooms after use and return property to vendors if necessary.
- Prepare coffee and other beverages in assigned kitchens each morning.
- Clean up coffee makers and the pantry in each kitchen in the evening and throughout the day.
- Communicate with supervisor or client on meeting request concerns or deadline issues.
- Maintain inventory of catering supplies and order supplies as needed.
- Place orders for food and beverages for use during meetings.
- Coordinate and act as liaison with personnel, food merchants, selected contact and outside vendor(s) to ensure the pricing is competitive and reviewed quarterly.
- Ensure the value-added products and services are secured at competitive rates that have been vetted.
- Perform appropriate vendor selection and management associated with department services and/or products.
- Assist in training new hires.
- Prioritize workflow.
- Assist in process improvement ideas.
- Answer telephone in Office Services center.
- Adhere to Williams Lea policies in addition to client site policies.
- Use equipment and supplies in a cost-efficient manner.
- Provide back-up support to Reception and/or Office Services as needed.
Requirements
- Must be able to lift up to 50 lbs. on a regular basis.
- High school diploma or equivalent.
- Minimum (1) year professional experience preferably in hospitality, restaurant or housekeeping industry.
- Able to make independent decisions that conform to business needs and policy.
- Strong interpersonal communication skills required.
- Excellent organizational skills required.
- Must be able to meet deadlines and complete all projects in a timely manner.
- Strong attention to detail is required.
- Must work well in a team environment.
- Professional attire and demeanor required.
- Good written communication skills.
- Good problem-solving skills, with the ability and understanding of when to escalate a problem to a supervisory level.
- Ability to work in a fast paced, high-energy environment.
- Ability to work on multiple projects simultaneously.
- Ability to operate basic audio/visual equipment.
- Professional telephone demeanor.
- Ability to anticipate client’s needs for meetings and events.
- Must be self-motivated with a positive can-do attitude.
- Proven customer service skills are required to create, maintain and enhance customer relationships.
- Candidates must be comfortable being on their feet for most of the day, multitasking, and delivering exceptional customer service while anticipating client needs.
- A Food Handler Certificate is strongly preferred due to the volume of food service responsibilities, though training can be provided.
- Candidates must refrain from using AI tools during interviews.
Skills
- Hospitality
- Customer service
- Organization
- Attention to detail
- Multitasking
- Problem-solving
- Communication
- Audio/visual equipment operation
Location
- Midtown Manhattan, New York, NY
Work Type
- Permanent
- Full-time
- Onsite
Experience Level
- Minimum 1 year professional experience
Education Level
- High school diploma or equivalent
Salary/Compensations
- USD 20.53 - USD 28.70 - hourly
Benefits
- Medical coverage
- Dental coverage
- Vision coverage
- Paid time off
- Disability insurance
- 401(k) with company match
- Life insurance
- Voluntary supplemental insurance coverages
- Parental leave
- Adoption assistance
- Tuition assistance
- Employer/partner discounts
About the Company
- RRD provides marketing, packaging, print, and business services to the world’s most respected brands.
- The company’s proprietary technology, advanced data analytics, and expertise fuel organizational decision-making from strategy through execution, delivering sustainable solutions with the lowest possible environmental impact.
- Global organizations and regulated industries trust RRD to reduce complexity and drive audience connections across the entire customer journey.
- At RRD, we value innovation, authenticity, and integrity.
Equal Opportunity
- RRD is an Equal Opportunity Employer, including disability/veterans.