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About the Role
Sony Music's Product Design Engineering and Global Operations (PDEGO) team is looking for a Senior Software Engineer, Data Operations to own the reliability, observability, and operational health of our data platform.
Responsibilities
- Build and maintain monitoring systems, alerting pipelines, and health dashboards for real-time platform visibility.
- Participate in production incident response, including triage, resolution, stakeholder communication, and post-mortem documentation.
- Develop automation for operational tasks such as access requests, backfill coordination, and pipeline health checks.
- Manage Snowflake infrastructure using Terraform, including access controls, cost monitoring, and warehouse configuration.
- Collaborate with Data Engineering on system design and code reviews, focusing on reliability and operability.
- Create and maintain runbooks, incident response playbooks, and platform documentation.
- Enhance platform reliability, query performance, and data accessibility to support analyst enablement.
- Propose and implement improvements to team tooling, processes, and operational practices.
Requirements
- 6-8+ years in software engineering with significant experience in SRE, platform engineering, or data infrastructure.
- Demonstrated experience in production incident response, stakeholder communication, and post-incident analysis.
- In-depth understanding of monitoring and observability, including alerting, SLOs, dashboards, and root cause analysis.
- Hands-on operational experience with Snowflake or similar data warehouses, covering access management, cost governance, and performance tuning.
- Experience with infrastructure-as-code, preferably Terraform.
- Strong debugging skills across cloud infrastructure, data pipelines, and distributed systems.
- Familiarity with data pipeline tools like Fivetran, dbt, or Airflow.
- AWS experience is preferred.
- Excellent communication skills, able to translate technical issues for non-technical stakeholders.
- Motivated to reduce operational load through automation and scalable processes.
- Interest in music and the music business.
Skills
- SRE
- Platform Engineering
- Data Infrastructure
- Production Incident Response
- Stakeholder Communication
- Post-Incident Analysis
- Monitoring
- Observability
- Alerting
- SLO Definition
- Dashboards
- Root Cause Analysis
- Distributed Systems
- Snowflake
- Data Warehousing
- Access Management
- Cost Governance
- Performance Tuning
- Infrastructure-as-Code
- Terraform
- Debugging
- Cloud Infrastructure
- Data Pipelines
- Fivetran
- dbt
- Airflow
- AWS
- Communication
- Automation
- Scalable Process
Location
- Global
Work Type
- Full-time
Experience Level
- Senior
Benefits
- Private medical cover
- Generous pension scheme
- Life assurance
- Income protection
- Music industry perks
- Time off over winter break
About the Company
- Sony Music Entertainment fuels the creative journey and has played a pioneering role in music history.
- The company operates in over 70 countries, supporting a diverse roster of artists and creators.
- Sony Music leverages its position at the intersection of music, entertainment, and technology to innovate with new products, platforms, and business models.
- Commitment to artistic integrity, transparency, and entrepreneurship.
- Sony Music Entertainment is a member of the Sony family of global companies.
Equal Opportunity
- As an active part of a culturally and socially diverse society, Sony Music’s aim is that our workforce is diverse and inclusive.
- Sony Music is an equal opportunity employer and supports workforce diversity.
- We employ, retain, promote and otherwise treat all employees and job applicants according to their merit, qualifications, competence and talent.
- We apply this policy without regard to any individual’s sex, race, religion, origin, age, sexual orientation, marital status, medical condition or disability.