Experienced Customer Service Representative
The Gund Company - Amsterdam · Amsterdam, NY, US
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About the Role
The Gund Company has an immediate opening for an experienced, full-time Customer Service Representative Coordinator to manage the full order fulfillment process, ensuring complete customer satisfaction. This role requires strong communication skills, attention to detail, and the ability to work independently.
Responsibilities
- Implement and manage the Order Fulfillment Process with precision and efficiency in an extremely responsive manner for the customer.
- Navigate through ERP-CRM software and database systems to enter quotes and customer orders, as well as maintain and update software with customer notations.
- Accurately respond to customer inquiries and quote requests in an expeditious and complete manner.
- Build relationships with TGC’s customer base to fully understand customer requirements and communicate them to the production and sales team.
- Manage customer inventory requirements through use of the Purchase Requisition Process.
Requirements
- Requires high school graduate reading, communication, math and problem-solving skills.
- 2+ years’ experience.
- Flexibility to work overtime and adjust to emergency production needs.
- Other duties as assigned.
- Previous experience in a manufacturing environment.
- Familiarity with reading and interpreting technical drawings.
- Proficiency with Windows based software including Microsoft Office Applications.
Skills
- Strong communication skills
- Attention to detail
- Ability to work independently
- ERP-CRM software navigation
- Database systems
- Microsoft Office Applications
Location
- Office-based setting
Work Type
- Full-time
- Office-based setting
- Occasional work on the manufacturing floor
Experience Level
- 2+ years’ experience
Education Level
- High school graduate
- College degree in business or equivalent experience with formal training, preferred
Salary/Compensations
- $25.00-$28.00 per hour
Benefits
- Paid Time Off (PTO) and Paid Holidays
- Comprehensive benefits package (Health, Dental, Vision, Life, Disability)
- 401(k) plan with a 50% employer match
- Employee Stock Ownership Plan (ESOP)
- Ongoing training and development programs
About the Company
- The Gund Company is a leader in engineered material solutions, specializing in customized electrical insulation products.
- With 12 global facilities, we deliver high-quality products and excellent customer service.
Equal Opportunity
- It is the policy of The Gund Company to recruit, hire, train, and promote employees without discrimination.
- Reasonable accommodation(s) for may be made to enable individuals with disabilities to perform the essential functions of the position.