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About the Role

As our Field Retail Education Trainer, you will bring SEPHORA’s retail education strategy to life across your region, helping Cast Members build confidence and capability to deliver unforgettable client experiences. You will deliver engaging learning experiences and practical, in-the-moment coaching, supporting Cast Members from onboarding to leadership development.

Responsibilities

Deliver SEPHORA University learning programmes across your region, bringing national education priorities to life in stores.
Deliver onboarding programmes for M&S, Boutiques and new starters, helping Cast Members build strong foundations from the outset.
Facilitate engaging classroom, virtual and in-store learning across product, service, leadership and commercial capability, adapting your approach to different audiences and store environments.
Coach Store Leaders, Beauty Advisors and Specialists, providing practical feedback that helps them apply their learning on the shop floor.
Support Store Leaders to identify individual and team development needs, agree clear actions and follow up on progress.
Embed SEPHORA’s service behaviours to support consistent, inclusive client experiences, using Love Meter and Mystery Shopping results to focus coaching where it matters most.
Build strong partnerships with Store and Regional Leaders and HR Business Partners, translating business priorities and capability gaps into targeted education and coaching.
Support new launches, key business initiatives and commercial priorities through relevant training and team engagement.
Work with the wider Retail Education team to deliver learning programmes consistently across the UK, sharing field insights to help improve our education offer.
Evaluate learning through knowledge retention, coaching follow-up and observable changes in behaviour, connecting development to client experience and store performance.
Use learning and performance insights to identify trends, refine development actions and ensure learning continues beyond the classroom.
Identify emerging talent and support future SEPHORA Leaders, Specialists and Experts through targeted coaching and opportunities to stretch their capabilities.
Contribute to succession planning with Store and Regional Leaders, helping Cast Members prepare for their next career step.
Champion continuous development, celebrate successes and share best practice across your region.

Requirements

Strong experience in retail learning, training, coaching or people development, ideally within beauty, luxury or another fast-paced, customer-focused environment.
Confident facilitation skills, with the ability to bring learning to life for different audiences across classroom, virtual and in-store settings.
Strong coaching capability, with the confidence to give constructive, actionable feedback.
Commercial awareness and an understanding of how education can improve client experience and retail performance.
Excellent relationship-building and communication skills, with the ability to work effectively with Store Managers, Regional Leaders and HR.
An analytical approach, with the ability to interpret learning and performance information and turn insights into focused development actions.
Strong organisation and follow-up skills, with the independence to manage competing priorities across multiple stores.
An adaptable, solutions-focused approach and the ability to respond to changing business needs.
A genuine passion for developing people, recognising potential and creating opportunities for others to grow.
A commitment to role modelling SEPHORA’s values, learning culture and ambition to welcome everyone into the world of beauty.
Confidence using Microsoft Office, particularly PowerPoint and Excel, with strong reporting and follow-up skills.
Applicants must have the right to work in the UK at the start of employment and will be asked to provide relevant evidence.

Skills

Facilitation
Coaching
Relationship-building
Communication
Analytical approach
Organisation
Follow-up
Adaptability
Solutions-focused
Microsoft Office (PowerPoint, Excel)

Location

London
North
South

Work Type

Field-based
Full-time

Experience Level

Strong experience in retail learning, training, coaching or people development

Salary/Compensations

Competitive pay that grows with you, including annual salary reviews.

Benefits

Private Healthcare
Life Assurance
Private Pension from day one
Generous employee discount across the world’s best beauty brands
A paid day off on your birthday
Access to a wellbeing and perks platform
LVMH Heart Fund support
Generous holiday allowance, with the option to buy more

About the Company

At SEPHORA UK, beauty isn’t just what we sell - it’s who we are. It’s the freedom to express yourself, the thrill of discovering something new, and the power of belonging to a community that celebrates every identity.
From our beginnings in France in 1969 to becoming part of the LVMH family, we’ve always pushed boundaries through creativity, innovation, and inclusivity.
Today, with nearly 500 iconic brands and our own SEPHORA Collection, we’re redefining the future of prestige beauty as we continue our bold expansion across the UK.
If you’re ready to bring passion, energy, and a love for immersive retail experiences to one of the world’s most dynamic beauty markets, this is your moment to shape what comes next.

Equal Opportunity

SEPHORA is proud to be an equal opportunity workplace for all. We do not discriminate in recruitment, hiring, training, advancement, or other employment practices. We celebrate diversity and are committed to creating and fostering an inclusive environment for all employees.