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About the Role
A functional B2B Commerce specialist responsible for configuring, supporting, and administering Salesforce B2B Commerce implementations. This role combines hands-on storefront support with core Salesforce platform administration including user management, org health monitoring, and debugging, ensuring both business functionality and platform stability.
Responsibilities
- Configure and maintain Salesforce B2B Commerce and OMS configuration, including buyer groups, entitlements, price books, catalogs, categories, and product visibility.
- Support setup, configuration, and administration of Experience Cloud (LWR-based) storefronts.
- Configure and maintain business-managed settings including promotions, shipping methods, checkout configuration, and feature toggles.
- Support Salesforce OMS configuration, including order lifecycle, fulfillment, returns, cancellations, and order status management.
- Investigate and resolve issues affecting product browsing, search, navigation, pricing, cart, checkout, customer self-service, and order processing.
- Monitor and troubleshoot integrations with ERP, payment, pricing, inventory, and fulfillment systems, working with integration teams where required.
- Support production deployments, smoke testing, post-release validation, and Salesforce seasonal release verification.
- Perform functional troubleshooting, root cause analysis, and incident triage for production issues, escalating development-related defects where required.
- Create, manage, and deactivate user accounts; assign profiles, roles, and permission sets; manage MFA, SSO, and login policies.
- Configure and audit permission sets, sharing rules, org-wide defaults, field-level security, and public group memberships.
- Monitor system logs (debug logs, login history, event monitoring, API usage), track org limits, and proactively flag issues.
- Use Setup Audit Trail, debug logs, and Flow debug tools to investigate and resolve configuration and system issues.
- Build and maintain Flows, Process Builders, and approval processes; manage and troubleshoot validation rules.
- Perform data loads and clean-up using Data Loader or Import Wizard; support data quality initiatives.
- Manage sandbox refreshes, deploy change sets, maintain deployment documentation.
- Act as first point of contact for platform support tickets; triage, resolve, and escalate issues as needed.
Requirements
- Hands-on Salesforce B2B Commerce configuration experience
- Experience Cloud knowledge (storefront setup, personas, permissions)
- Strong understanding of B2B data model: buyer groups, entitlements, price books, categories
- Salesforce Platform Administration — user management, profiles, permission sets, roles
- Experience monitoring debug logs, login history, and audit trails
- Knowledge of Flows and declarative automation tools
- B2B Commerce Administrator Accredited Professional certification (preferred)
- Experience with Order Management (OMS) integration
- Familiarity with SAP or ERP integrations
- Event Monitoring and Shield exposure
- Data Cloud exposure
- Salesforce Certified Administrator (required)
- B2B Commerce for Administrators Accredited Professional (preferred)
- Salesforce Advanced Administrator (nice to have)
Skills
- Salesforce B2B Commerce
- Experience Cloud
- Salesforce Platform Administration
- Flows
- Declarative Automation Tools
- Order Management (OMS)
- SAP
- ERP Integrations
- Event Monitoring
- Shield
- Data Cloud
Location
- Sydney
Work Type
- Contract
- Full-time
Experience Level
- Mid-level
Education Level
- Salesforce Certified Administrator
- B2B Commerce for Administrators Accredited Professional
- Salesforce Advanced Administrator