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About the Role
Provide continuous service to clients, customers, and personnel by utilizing technology for order placement, system maintenance, document filing, and communication. Act as a resource to support sales efforts and business development, including inside sales and suggestive selling.
Responsibilities
- Represent Affinity in an ethical and professional manner.
- Provide favorable, continuous customer service, answering all questions and requests using provided tools and following through from start to finish.
- Support all sales efforts set forth by management, clients, and customers.
- Support Account Managers/Business Managers to maintain open communication between clients and customers.
- Enter all orders into the Foodmark system for tracking orders, volume, invoices, and commissions.
- Cross-reference invoices with orders for accuracy and make necessary changes.
- Update Foodmark with precise information.
- Maintain weekly communication with buyers at assigned distributors.
- Report client information to distributor buyers and corresponding AG account executives & Trade Administrator.
- Communicate all markets/customer information, including market pricing.
- Manage deductions.
- File documents electronically and in hard copy.
- Communicate all appropriate information to Management, Account Managers, Account Executives, and Co-workers.
- Utilize training tools to enhance product knowledge.
- Assist AG Account Executives with issues affecting order placement or shipment (e.g., credit referrals, credit holds, late trucks, expedites).
- Respond promptly to requests for information from management, clients, and/or customers.
- Follow client instructions to ensure optimal outcomes.
- Stay knowledgeable about the market by learning from clients, distributors, and customers.
- Follow through on important issues and orders to ensure expected outcomes.
- Perform other duties as assigned and requested.
Requirements
- Previous customer service experience is a plus.
- Experience in the retail area is extremely advantageous.
Skills
- Flexible and able to manage adversity and change.
- Microsoft Office Suite experience (Word, Excel, PowerPoint, Outlook).
- Strong communication, influence, and problem-solving skills.
- Basic technology skills (email, phone, text messaging).
- Self-starter with entrepreneurial spirit and commitment to excellence.
Location
- Affinity Group office
- Remote workstation (if authorized)
Work Type
- Full-time
- Onsite
- Remote
Salary/Compensations
- $22-$26/hr
About the Company
- The Affinity Group is an Equal Opportunity Employer.
- We celebrate diversity and are committed to creating an inclusive environment for all employees.
Equal Opportunity
- We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
- All employment is decided on the basis of qualifications, merit, and business need.