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About the Role

The primary purpose of this role is to provide an energetic, helpful, proactive and knowledgeable Parcel Service to residents so that they love where they live.

Responsibilities

Give residents an exceptional standard of service in line with our Standard Operating Procedures and demonstrate our unique style of service in all your interactions.
Receive, process and distribute inbound and outbound parcels in a prompt and safe manner.
Provide information to residents about living at Battersea Power Station, processes, the estate, amenities and what’s on.
Receive and respond to inbound telephone calls, emails and systems notifications, always finding a solution and giving a great level of helpful service.
Complete all reporting requirements with accuracy, including data input, fault reporting, and facility audits.
Help to keep the site safe and secure by complying with access control processes, signing in guests, being vigilant to potential threats and working with the site security team.
Complete all required learning/training and ensure you’re up to date with standard operating procedures, communications and tasks.
Always wear the uniform to standard so provide a professional and consistent impression of the Concierge service.
Be punctual and work effectively as part of the team, sharing the workload and supporting colleagues.

Requirements

Ability to obtain a DBS Criminal Record Check.
Must be able to perform activities including standing for prolonged periods, lifting, carrying, pushing, and pulling with ease.
Confidence using IT equipment and systems, for example PC, tablet, phone, diary, email, access control and fault logging systems and capturing data and reporting.
Excellent written and spoken English including spelling and grammar with the ability to reply to emails from residents, team members and the client.
Flexibility and a can-do attitude.
Confidence working alone and prioritising tasks, including during periods of intense workload.

Location

Battersea Power Station

Work Type

Full-time

Benefits

Uniform provided at no cost
Paid holiday
Opportunity to work overtime
Award winning learning and development
Employee Assistance Programme
Health cash plan
Discounts platform
Financial wellbeing tool
Recognition schemes
Team events

About the Company

Battersea Power Station once provided one fifth of London’s electricity and is now one of London’s most iconic and exciting mixed-use destinations where people live, work, shop, eat and play.
Ethos Farm puts people at the heart of every great experience.
Working with our clients globally, Ethos Farm helps them to deliver extraordinary customer service that creates brand loyalty and differentiation.
Ethos Farm provides consultancy and training services, and by providing highly skilled and passionate guest experience professionals to represent their brands at destinations in the UK and USA.
Ethos Farm is proud to be providing Residential Concierge and Parcel Service at Battersea Power Station on behalf of our client.
Ethos Farm values: We work together, We deliver the best for our clients, customers and each other; We deliver extraordinary service, We inspire and leave a brilliant impact; We see opportunity, We find solutions to exceed expectations; We are inclusive and kind, We value the contributions and part we all play; We have fun, We raise smiles and love what we do.

Equal Opportunity

We are a certified Great Place to Work ®