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About the Role
This is a permanent position to join the central KYC Team working across all Ardonagh Specialty. The team manages various processes and tasks related to onboarding and due diligence, with a primary focus on verifying bank details before payments can be made. This role supports the expansion of the Ardonagh Group by ensuring payment authorization procedures are followed.
Responsibilities
- Ensure bank details obtained from external parties are appropriately verified in line with procedure.
- Independently search for a phone number online and call to corroborate information received.
- Support the business in completing bank details verifications, in accordance with internal processes.
- Review records and identify existing accounts that require amendment or verification.
- Arrange internal approvals and assist with urgent payment requests.
- Complete sanctions screening and discounting false positive results.
- Understand all First Line of Defence elements of the Ardonagh Specialty Compliance model.
Requirements
- Experience of customer service, especially a phone-based role would be an advantage.
- Insurance experience would be an advantage.
- Language skills would be an advantage.
- Highly organised.
- Confident with phoning clients and professional phone manner.
- Ability to self-motivate and work independently, as well as part of a team.
- Willing to persevere with challenges such as time zones and language barriers.
- Flexibility to attempt calls out of hours on occasion.
- Strong attention to detail and ability to spot inconsistencies or errors.
- Home-based but able to come into the London office when required.
- Submit your application with your CV, emphasizing your skills and experience related to the job.
- Relevant employment checks will be conducted prior to employment, including verifying recent employment, address, credit history, and a standard criminal record check.
Skills
- Bank detail verification
- Onboarding
- Due diligence
- Payment authorization
- Sanctions screening
- Customer service
- Phone-based communication
- Attention to detail
Location
- London
- Hybrid
Work Type
- Full time
- Permanent
- Hybrid
Experience Level
- Not specified
Education Level
- Not specified
Salary/Compensations
- Competitive salary
Benefits
- Apprenticeships
- Study support
- Participation in annual Spotlight Awards
- Community Trust
- Sports Teams
- Office socials and events
- Wellbeing programs
- Fantastic discounts across many big-name businesses
- Employer pension contribution of 10% (Employee provides 5%)
- Good work-life balance
- Flexibility to suit you
- Life Assurance at X4 of base salary
- Group Income Protection
- Generous Annual Leave entitlement
- Private Medical Insurance
- Group annual bonus scheme
About the Company
- At Ardonagh Specialty, we provide much more than just a workplace.
- We are dedicated to fostering skill development and knowledge within a team that is passionate about their work, values their Employees, and truly celebrates diversity.
- Working at Ardonagh Specialty means you’ll be part of The Ardonagh Group.
- We are proud of our innovative environment offering many opportunities for growth across the wider group.
- Employees regularly move between our united teams, and we encourage you to make your role your own.
- Our offices are lively and exciting places to be, but we understand that life needs flexibility, and offer a genuinely flexible approach to working.
- If you are looking to join a thriving, energetic business with exciting plans, this role could be an ideal fit for you.
Equal Opportunity
- We are an equal opportunities Employer, dedicated to creating a diverse, inclusive, and authentic workplace where everyone can thrive, bring their whole self to work, and reach their full potential.
- We truly value the diversity of our teams and as a Group, we are committed to supporting and welcoming individuals from all backgrounds, as we appreciate every perspective is a significant part of our success.
- Should you require any reasonable adjustment throughout the recruitment process, please do not hesitate to let a member of the Talent team know.