Impress employers and recruiters.
Choose from hundreds of resume examples.
Impress employers and recruiters.
Choose from hundreds of resume examples.
Tailor your resume to this Office Services Assistant role.
Rezi rewrites your resume against England Rugby's job description. Free.
Tailor your resume to this Office Services Assistant role.
Rezi rewrites your resume against England Rugby's job description. Free.
Don't guess if your resume is good enough.
See how it scores against the Office Services Assistant posting at England Rugby — free, in seconds.
Don't guess if your resume is good enough.
See how it scores against the Office Services Assistant posting at England Rugby — free, in seconds.
About the Role
This is a hands-on role providing a customer-focused, professional front office, concierge, reception, enquiry, and back-office support function to the RFU headquarters. It is a busy full-time position covering flexible operational hours, including various shift patterns and up to approximately 20 additional event days per annum.
Responsibilities
- Provide a welcoming, informative, and efficient concierge, reception, enquiry, and telephone service.
- Offer efficient administrative support, including courier, dry cleaning, taxi, postal, reprographic, mail, and print services.
- Support the provision of office-related equipment, such as stationery, kitchenette supplies, and consumables.
- Provide ad hoc office support to the venue director and department heads.
- Identify, scope, agree, and implement process changes to increase efficiency.
- Operate venue-wide technology systems for Office Services, including switchboard, Microsoft Teams, Sky Visitor Management, and Aware Manager incident systems.
- Provide venue information service to all users.
- Act as an integral part of the fire warden and safety team for venue offices.
- Operate an efficient meeting room and desk booking system.
- Maintain supplier information relevant to the Office Service function.
- Operate the venue lost property system.
- Support the stadium team when possible and time allows.
- Collaborate with colleagues to contribute to strategic, business, and operational plan development and delivery.
- Act as an ambassador for the RFU, promoting its best interests, culture, and core values.
- Undertake other duties as required, consistent with the responsibilities of the post and organizational needs.
Requirements
- Experience in a customer-focused team with excellent customer service knowledge and skills.
- Proficiency in using Microsoft Office systems and Office 365.
- Ability to communicate in a pleasant, knowledgeable, and restrained manner.
- Effective time management skills.
- Good attention to detail.
- Commitment to embodying the company culture and core values.
- Commitment to actively contributing to and building an inclusive culture.
- Consistently present a professional image in all situations.
- Ability to work as a team player, assisting others in finding solutions to problems and queries.
Skills
- Customer Service
- Administrative Support
- Microsoft Office Suite
- Office 365
- Time Management
- Attention to Detail
- Communication Skills
- Teamwork
- Interpersonal Skills
- Problem-Solving
Location
- Allianz Stadium
Work Type
- Permanent
- Full Time
Experience Level
- Core
Education Level
- Business administration related qualifications or equivalent experience (Desirable)
Salary/Compensations
- c. £30,000
Benefits
- Variety of corporate discounts
- Priority access to purchase match tickets
- 25% discount in Rugby Store and EnglandRugby.com
- 25 days of annual leave
- Your birthday day off
- Free access to the stadium gym
- Life assurance of 4x your basic salary
- Income protection scheme
- Employee Assistance Programme (24/7 confidential support)
- Pension Scheme (RFU double match contribution up to 10%)
- Ride-to-work scheme
- Eyecare vouchers
- Season ticket loans
About the Company
- England Rugby (RFU) is the national governing body for rugby in England.
- Purpose: to enrich lives, introduce more people to rugby union, and develop the sport for future generations.
- Core activities include supporting rugby from grassroots to performance, building commercial partnerships, and running the business efficiently.
- Committed to driving rugby union to better reflect the diversity of society and creating a more inclusive space for all identities.
- Values: This Rose Means Everyone: Put the Team First, Shape the Future, Respect Each Other.
Equal Opportunity
- Encourages applications from disabled people, LGBTQIA+ people, people from ethnically diverse communities, people of faith, people from lower socio-economic backgrounds, and women and non-binary people.
- Focuses on responding to structural barriers and valuing insights from different lived experiences.
- Supports colleagues through network groups and personal coaching platforms.
- Promotes flexible working principles to support colleagues.