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About the Role
Lead the mobilisation of a brand-new, state-of-the-art residential scheme, working alongside a leading UK developer to shape an iconic new community. This landmark development will comprise approximately 1,500 residential units, delivered in phases over 10 years.
Responsibilities
- Manage and support the on-site team.
- Oversee planned and reactive maintenance, including contractor relationships.
- Ensure communal areas are presented to the highest standard.
- Deliver excellent customer service to residents and visitors.
- Conduct regular inspections of communal areas, ensuring cleanliness, functionality, and safety.
- Manage contractors, approve and assess maintenance work, and ensure compliance with safety protocols.
- Coordinate planned maintenance, ensuring timely execution to required standards.
- Manage stock levels for day-to-day items and facilitate meter readings for communal utilities.
- Conduct system tests, including emergency lighting, fire alarms, and lift emergency lines.
- Handle refuse management, ensuring cleanliness and accessibility of bin stores.
- Monitor parking compliance and address related issues.
- Provide input for budgets, residents’ meetings, and communication with directors.
- Arrange and follow up on reactive and planned maintenance.
- Carry out minor repairs such as replacing bulbs, adjusting doors, and other small tasks.
- Coordinate and follow up on emergency repairs.
- Oversee front-of-house services, including parcel locker system and key handling.
- Issue and monitor licences for pets, alterations, and subletting.
- Welcome new residents, introduce house rules, and provide a visible on-site presence.
- Oversee tenant move-ins and move-outs, minimising disruption and damage to communal areas.
- Lead, mentor, and support on-site staff, ensuring they have the tools and training to excel.
- Manage staff rotas, holidays, and appraisals to maximise team efficiency.
- Enforce policies and procedures, ensuring consistency and compliance.
Requirements
- Proven experience managing prestigious residential developments or similar environments such as hospitality or armed forces.
- Experience working on a mobilising development in the past would be highly advantageous but not essential.
- Strong leadership skills, with experience mentoring and developing teams.
- Contractor management expertise, including assessing and approving works.
- Financial management experience (desirable).
- Experience in mobilising a brand new site is preferred but not essential.
- Eligibility to work in the UK.
- A good standard of education (essential).
- Full, clean driving licence (preferred but not essential).
Skills
- Exceptional time management and task prioritisation.
- Outstanding communication skills, both written and verbal.
- Proficient in Microsoft Office (Excel, Word, Outlook).
Location
- E3, London
Work Type
- Full-time
Experience Level
- Management
Education Level
- Good standard of education
Salary/Compensations
- £70,000-£75,000
Benefits
- Supportive team
- Premium setting
- Long-term career growth
About the Company
- One of the UK’s leading developers.
- A leading UK management agent at the forefront of placemaking.