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About the Role
Blink is a mobile-first employee experience platform that reconnects distributed organizations, enables seamless communication, and re-engages employees. We partner with industry leaders to make waves worldwide.
Responsibilities
- Develop a deep understanding of each customer’s business objectives, challenges, and industry trends.
- Act as a trusted advisor, offering strategic recommendations to drive value, adoption, and long-term satisfaction with Blink.
- Build and nurture strong relationships with key stakeholders, from day-to-day users to executive sponsors.
- Lead renewal and expansion conversations, identifying growth opportunities, and reducing churn.
- Create compelling, value-led business cases to promote adoption of additional features or services.
- Collaborate with Product and Engineering teams to champion the voice of the customer and inform the product roadmap.
- Deliver engaging webinars, training sessions, and reusable content that supports scalable customer success.
Requirements
- Experience in a customer-facing or analytical role (e.g., customer success, support, customer experience, or business analysis).
- B2B SaaS experience is a bonus.
- Confidence building relationships with people at every level.
- An appetite to learn the commercial side, like renewals and expansion conversations.
- A proactive, growth-oriented mindset.
- Empathy, strong listening skills, and a customer-first attitude.
- Ability to work independently with excellent time management and discipline.
- Comfort with digital tools.
- A knack for finding smarter ways to work.
- A results-focused approach.
- Comfort using data to spot what’s working and what isn’t.
- Curiosity, a hunger for learning, and a drive to keep getting better.
Skills
- Customer Success
- Strategic Recommendations
- Relationship Building
- Stakeholder Management
- Renewal and Expansion Conversations
- Churn Reduction
- Business Case Creation
- Customer Advocacy
- Product Roadmap Input
- Webinar Delivery
- Training Delivery
- Content Creation
- Time Management
- Data Analysis
Location
- London, UK
Work Type
- Hybrid
- 3 days/week in office
Experience Level
- Mid-level
Salary/Compensations
- Competitive salary
Benefits
- Stock options on starting and additional high performer grants annually
- 25 days’ leave + public holidays
- Additional time off between Christmas and New Year
- Private healthcare with AXA
- 3% employer pension contribution when you contribute 5%
- Cycle to Work scheme
- Social events (lunches, breakfasts, nights out)
- Enhanced parental leave
About the Company
- Blink is a motivated and ambitious team that values each other's opinions and fosters learning through knowledge sharing and healthy debate.
- We offer the opportunity to be part of something impactful, large-scale, and meaningful, working for a company with a strong purpose on an ambitious journey.
Equal Opportunity
- Blink is committed to creating an inclusive and diverse culture where our people feel they truly belong.
- We value and respect individual differences, so all applications will receive fair and equal consideration without regard to ethnicity, religion, gender, gender identity or expression, sexual orientation, nationality, disability or age.