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About the Role

The Client Manager will be responsible for providing an efficient, streamlined, and transparent onboarding experience to Crown Agents Bank clients. This role facilitates, tracks, and reports on all aspects of the onboarding process, including KYC, regulatory, product, and operational setup, ensuring clients can execute their first trades and that the Back Office is prepared for swift delivery.

Responsibilities

Track client progress throughout the onboarding lifecycle, ensuring timely updates for key stakeholders.
Manage the end-to-end onboarding journey, including the coordination of KYC activities and maintaining a high level of client service.
Coordinate platform setups, including FX and Payment platforms, SWIFT integration, accounts, wallets, and tariffs.
Gather, manage, and share necessary information to establish trading relationships.
Provide regular updates to manage stakeholder expectations.
Coordinate with relevant teams and stakeholders to complete tasks before the first trade.
Collaborate across functions to follow up on onboarding steps, obtain approvals, and escalate issues or propose solutions.
Coordinate the handover to the Client Services (BAU Team).
Gather and maintain accurate data for MI reporting and documentation for internal business partners.
Provide regular performance updates on your book of work and attend meetings with the Business and other partners.
Identify, escalate, and contribute to the resolution of potential control issues related to onboarding and KYC processes.
Facilitate clients with products by leveraging knowledge of Foreign Exchange and Payments, particularly processes within Operations.
Facilitate client demands by understanding the required platforms and channels.

Requirements

Bachelor’s Degree or equivalent experience within banking
Client facing & onboarding role experience
CDD experience advantageous
FX and Payments experience advantageous

Skills

Foreign Exchange
Payments
KYC
Client Lifecycle Management

Location

Work Type

Hybrid working

Experience Level

Client facing & onboarding role
CDD experience advantageous
FX and Payments experience advantageous

Education Level

Bachelor’s Degree or equivalent experience within banking

Salary/Compensations

Competitive Annual Leave
Discretionary Bonus

Benefits

Contributory personal pension plan: - Minimum: Employee 2% and Employer 7%. Employer matches contributions in 1% increments to a maximum of: Employee 5% and Employer 10%
Life Assurance – 4 times annual salary
Group Income Protection
Private Medical Insurance – this may include cover for partner and or children at company cost. Cover includes Optical, Dental and Audiology
2 Volunteering Days
Benefit Hub

About the Company

Crown Agents Bank is a regulated UK bank connecting emerging and frontier markets to the rest of the world using FX and payments technology.
We are transforming payments and FX in emerging markets, reducing friction and ensuring more money reaches those in need.
Our solutions address challenges of payments being difficult, expensive, unreliable, and opaque in emerging markets.
We connect hard-to-reach regions to global financial infrastructure, providing access to the best prices and fastest, most reliable settlement.
Crown Agents Bank (CAB) combines deep relationships, network strength, and innovative digital capabilities with cross-border transaction banking solutions.
We enable fintech, corporates, governments, development organisations, and banks to move money to, from, and across hard-to-reach markets.