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About the Role
Communicates with WM Drivers to assist with problem resolution while on route for residential, commercial, and roll-off lines of business. Handles incoming service orders, directs drivers, and resolves service issues. Interacts with customers, WM customer service, sales, and operational staff. Uses WM proprietary software to manage same-day ticket routing and prepare routes for the next day. Shifts vary with potential for overtime and Saturday hours. Some travel may be required.
Responsibilities
- Dispatches drivers to calls as they are received, using information on customer needs, drivers’ locations and loads, and daily factors to balance cost and customer satisfaction.
- Works with sites and the service department to optimize routes based on customer needs.
- Determines the daily level of driver staffing to provide the best mix of responsiveness and productivity.
- Assigns routes and service tickets to appropriate drivers throughout the day and for the next day; manages and determines route actions and assures route completion.
- Handles incoming calls and emails from customer service and sales departments; manages requests for all pick-up or delivery on any container movement within the Market area.
- Initiates communication to customers while drivers are on-site/location, resolving pick-up and other issues delaying the service.
- Troubleshoots and resolves potential delivery and pick-up problems before they result in service issues.
- Ensures same-day service on missed pick-ups by managing the routing for all routes and tracking driver movement in the field.
Requirements
- High School Diploma or G.E.D.
- 6 months of relevant work experience with working in a team setting.
- Ability to communicate to several areas effectively.
- Multi-tasking in a fast-paced work environment with excellent organizational skills.
- Must have, or be willing to obtain, a REAL ID or TSA-approved alternative for potential air travel or federal property access.
Skills
- Dispatching experience
- Excellent computer skills
Location
- West Babylon
Work Type
- On-site
- Full-time
Experience Level
- 6 months of relevant work experience
Education Level
- High School Diploma or G.E.D.
Salary/Compensations
- $24.70-$30.89/hr
Benefits
- Medical, dental, vision, life insurance, and short-term disability
- Stock purchase plan
- Company matching on a 401(k)
- Paid vacation, holidays, and personal days
- Your Tomorrow Education Assistance Program
- Paid on-the-job training
About the Company
- WM is North America's leading provider of comprehensive environmental solutions.
- WM is driven by commitments to put people first and achieve success with integrity.
- The company, through its subsidiaries, provides collection, recycling and disposal services to millions of residential, commercial, industrial, medical and municipal customers throughout the U.S. and Canada.
- With innovative infrastructure and capabilities in recycling, organics and renewable energy, WM provides environmental solutions to and collaborates with its customers in helping them pursue their sustainability goals.
- WM has the largest disposal network and collection fleet in North America, is the largest recycler of post‑consumer materials and is a leader in beneficial use of landfill gas, with a growing network of renewable natural gas plants and the most landfill gas‑to‑electricity plants in North America.
- WM’s fleet includes more than 12,000 natural gas trucks – the largest heavy‑duty natural gas truck fleet in the industry in North America.
- Healthcare Solutions provides collection and disposal services of regulated medical waste, as well as secure information destruction services, in the U.S., Canada and Western Europe.
Equal Opportunity
- WM is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or any other characteristic protected under applicable federal, state, or local law.
- WM is committed to the principle of equal employment for all applicants and employees, without discrimination on the basis of all grounds protected by applicable human rights legislation. Accommodations are available on request for candidates taking part in all aspects of the selection process. Please notify us if you require accommodation.