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About the Role

As a Property Surveyor with Housing Services’ Damp and Mould Team, you will make a significant contribution to Westminster’s success by overseeing property surveying for the repair and maintenance of approximately 5,000 homes. Your work will focus on refurbishing empty properties, treating damp and mould issues, detecting leaks, and managing planned maintenance, directly impacting resident comfort and well-being.

Responsibilities

Oversee property surveying for the repair and maintenance of around 5,000 homes.
Manage the structure and fabric of buildings, internal and communal areas, and estate grounds.
Focus on refurbishment of empty properties.
Address issues related to dampness, mould, and condensation.
Undertake detection of leaks.
Perform planned preventative maintenance.
Conduct pre and post inspection of completed works.
Collaborate with colleagues across Housing Services for a joint approach to improve quality and customer satisfaction.
Highlight key investment needs.
Help lead and develop a team of technical staff.
Manage the delivery of the repairs term contract to ensure compliance.
Ensure the policy for the management of health and safety of residents, staff, and contractors is implemented and documented.
Lead on the management of projects and diagnosis of building defects with contractors.
Focus on damp, mould, and condensation problems without obvious causes.
Ensure all repairs are carried out to the highest standards.
Support the career development of team members.
Take ownership of resident complaints.
Ensure defects that could give rise to claims of disrepair are resolved.

Requirements

Well-developed experience of repairs and customer services in residential buildings.
Experience in the specification of works and diagnosis of building defects.
Good understanding of resident needs.
Ability to communicate clearly on the phone, in writing, and face to face.
Diplomatic and tactful approach to customer service.
Confident user of IT and mobile reporting.
Capable of producing clear reports and management information.
Skilled at managing and administering large repair and maintenance contracts.
Experience using performance data to improve service delivery.
Experience applying the requirements of the CDM Regulations and relevant Health and Safety requirements to refurbishment activities.
Good understanding of Awaab’s Law.
Capable of inspecting works to assess compliance with technical standards.
Capable of specifying works to remedy defects.
Ability to identify and resolve problems.
Ability to plan, organise, and prioritise work.
Understanding of budget, resource project, and programme management.
Ability to collaborate with team members.
Methodical, accurate, and with excellent attention to detail.
Self-drive and initiative to work without supervision.
Ability to multi-task in a pressurised environment.
Ability to interact with a diverse range of internal and external stakeholders.

Skills

Property surveying
Repair and maintenance management
Damp and mould treatment
Leak detection
Planned preventative maintenance
Contract management
Health and safety management
Project management
Building defect diagnosis
Customer service
IT and mobile reporting
Report writing
Performance data analysis
CDM Regulations application
Awaab's Law understanding
Problem-solving
Planning and organisation
Budget management
Resource management
Programme management
Team collaboration
Attention to detail
Initiative
Multi-tasking
Stakeholder interaction

Location

155 Westbourne Terrace, London W2 6AB

Work Type

Permanent
Full-time

Experience Level

Negotiable depending upon experience

Salary/Compensations

£44,331 - £50,778 per annum

Benefits

Flexible working patterns
Agile working

About the Company

Housing and Commercial Partnerships in Westminster City Council is a world of extraordinary stories where people use their vision and commitment to open doors for the next generations.
Westminster City Council is home to over 200,000 residents, over 50,000 businesses, and three-quarters-of-a-million people work in Westminster.
Westminster City Council is one in which our communities are at the heart of our decision-making and help to determine the city’s future.
By working directly with our communities and other partners, we can build a more inclusive city that celebrates our diverse communities, and where residents, workers and visitors from all backgrounds will feel welcome and safe.
At Westminster City Council, we pride ourselves on being an inclusive workplace and employer of choice.
We encourage and welcome applications from people from all backgrounds and aim to have a workforce that, at all levels, represents the communities we serve.
We champion equality, diversity, inclusion and wellbeing and aim to create a workplace where everyone feels valued, has a sense of belonging and is empowered to be their best, that is Our Westminster Way.
To find out more about how we do this visit https://www.westminster.gov.uk/health-and-social-care/

Equal Opportunity

Westminster City Council is committed to supporting Care Leavers into the workplace. Care Leavers seeking their first job and who wish to be considered under our scheme, will automatically be invited to interview should they meet the essential criteria for the role.
The Council is a Disability Confident Employer. If you have declared a disability in your application , we guarantee an interview if you meet the essential criteria of the job.
If you are invited for interview, you will be asked if you need any reasonable adjustments in order to attend, and we will make these wherever possible.